Customer Service Officer (x2)

Band 4 - Casual
Salary $41.64 per hour + Super

About Us

The City of Whittlesea is one of the fastest growing municipalities in Australia and as a local government organisation we play a pivotal role in the everyday lives our community. Our vision is to make Whittlesea 2040: A Place For All by ensuring our residents can enjoy access to local services, facilities and infrastructure.

Our staff are passionate, skilled and diverse, providing a great environment to work in and succeed.

The Role

Make a difference in our community!

The Customer Service Officer is pivotal in providing service excellence to our culturally diverse community.  As Council’s first point of contact, you will provide exceptional customer service to the community regarding all aspects of council operations in a fast-paced environment. You’ll use your problem-solving skills, patience and empathy to provide prompt, accurate, courteous and consistent service over the phone.

About you

The ideal candidate will have:

  • Passion for providing excellent customer service
  • Highly effective communication skills
  • Strong administrative skills
  • Computer skills, and willingness to learn new systems
  • Contact / call centre or similar experience preferred

If this sounds like you, then you should definitely apply!

Want to know more

The full Position Description is available on the careers at Council page at If you have any questions regarding this role, please contact Tracey Khan, Team Leader Customer Service, 9217 2422.

To apply for this position, you must address the Key Selection Criteria outlined in the Position Description.

**Applications close 11.45pm on Sunday 29 March 2020.

Please note all applicants must apply online and no late applications will be accepted.

 * You must have the right to live and work in Australia to be eligible for this vacancy.

At the City of Whittlesea we value diversity and appreciate everyone’s strengths. We are an equal opportunity employer and committed to attracting and retaining a diverse workforce that reflects our municipality. We encourage applications from Aboriginal and Torres Strait Islanders, people from culturally and linguistically diverse (CALD) backgrounds, people with a disability and people identifying as LGBTIQ. The City of Whittlesea is also a Child Safe employer.

 Council is committed to providing an inclusive workplace that encourages employees to participate, without discrimination, in both work-related and other activities conducted within a work context, with the support of workplace adjustments.

Where possible, Council will identify and resolve potential barriers to the recruitment and employment of people with disabilities within the organisation.

16/03/2020 $0 Northern Suburbs 1 Call Centre & Customer Service
Apply for this job

Option 1: Use this option if you want to upload a new cover letter and a Resume file

Apply Now ! Send Your Resume