Customer Process Specialist

Join a friendly and progressive team, Work in a centralised customer focused administration team, Assist with invoicing and debt recovery.


We are seeking an experienced administrator to join our Customer Process Administration team, who thrives working in a fast-paced environment and enjoys a diverse range of work. This position will be based out of our Head Office located in North Sydney.


You will assist with a range of activities to support our rehabilitation consultants in the delivery of services to our clients. This will include maintaining the integrity of data on a range of systems, setting up case files and generating a range of customer reports.


  • Provide support to consultants in the set up & closure of case files as well as exception reporting
  • Provide administrative support to consultants at all stages of service delivery
  • Liaise with external customers and generate customer reports based on their specific requirements
  • Prepare and distribute invoices from the information provided by the consultants, managing corrections and adjustments as required
  • Assist in conducting internal audits
  • Handle customer complaints professionally and escalate appropriately
  • Prepare operational reports to assist consultants & managers
  • Perform any ad hoc duties as requested by the Management Team & Service Delivery Team within workload requirements



  • Prior experience in a similar diverse administrative role including invoicing
  • Ability to exercise discretion when handling confidential information and material
  • Effective communication skills including written communication and the ability to build rapport with clients, customers and co-workers
  • Proven experience multitasking and supporting a professional team
  • Excellent organisational skills including time management  
  • Intermediate level of skills using the Microsoft Office suite including Excel
  • Australia working rights
  • Highly motivated team player with a 'can do' attitude!



Generation Health Group is an Australia-wide customised mobile allied health and occupational consultancy service. We exist to re-imagine health for a new generation. A new generation of clients through a new generation of experienced health and vocational professionals.

Through the application of technology and mobility, we believe we can support the delivery of innovative, measurable individual health solutions. Taking a holistic approach to the overall improvement and well-being of all our clients.


All applicants must have unrestricted Australian Work rights & will be subject to a federal criminal record check.


If you are interested in being considered for this opportunity please submit your application via the apply button.

16/03/2020 $0 North Shore & Northern Beaches 1 Administration & Office Support
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