Duties Services

Duties Services, Ongoing, Wollongong

As the Manager of Duties Services, you will be responsible for managing the operational business across the Duties and Grants team. You will manage up to 50 highly specialist, technical staff across; Parramatta, Wollongong and Gosford to ensure we deliver an amazing experience for all our client groups.

A commitment to helping develop and drive a high performance culture to ensure we are operating at our optimum and delivering high quality outcomes for our customers.

To be successful in this role you wil demonstrate:

  • Experience in managing and developing high performance operational teams
  • The ability to think strategically, look for areas of continuous process improvement and a commitment to questioning the status quo
  • Excellent understanding of data, reports and the ability to drive outcomes using complex analytical tools
  • Exceptional written and oral communication skills and significant experience developing and delivering high quality presentations for diverse stakeholders
  • The ability to influence senior stakeholders at Executive and/or Board level

About the Division

Revenue NSW is both a service provider and regulator. It supports sustainable government finances, major public works and maintenance programs, government procurement, information and communications technology, corporate and shared services, consumer protection, administration of State taxation and revenue collection, and NSW land and property administration.

We are a customer-focused organisation, dedicated to high quality customer service, excellence and innovation. We consistently strive to make it easier for our customers to deal with us, expect all of our staff to demonstrate a genuine commitment to delivering excellent customer service and encourage the professional development of our staff.


Closing Date: Friday 20th March at 9:59am

Working at Department of Customer Service

The Department of Customer Service is a great place to work! Our values of accountability, trust, service and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

The Department of Customer Service is proud to be an EEO Employer who are fully focused on equality and believe deeply in diversity of all identities making us different and a true reflection of our NSW customers. As an inclusive workplace, we support various employee resource groups, practice flexible work and workplace adjustment.

If you do require an adjustment during the recruitment process, please notify us on your application form.

16/03/2020 $0 Sydney 1 Call Centre & Customer Service
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