Customer Service Experts

CUSTOMER SERVICE EXPERTS

Contact Centre expansion

HOBART CBD

Permanent opportunities join an exciting new business

Tasplan is an industry superannuation fund managing over $9.5 billion of retirement assets for over 133,000 members and were proud to be a Tasmanian financial services leader. Recently we have entered into an unconditional agreement to merge with MTAA Super, an industry super fund for the motor trades and allied industries based in Canberra.  MTAA is one of Australias largest industry funds, and the planned merger will deliver a re-branded fund with approximately $24bn in funds under management and servicing around 330,000 members Australia-wide.

In readiness for the impending merge, Tasplan is looking to expand our Hobart based Contact Centre to assist in servicing the increased membership. Our Contact Centre is a high performing team focused on providing our membership with a warm, helpful and knowledgeable service experience via phone (in-bound and out-bound), email and (soon to be introduced) Live Chat. Our many industry awards attest to this.  

Do you have

  • A genuine love of helping people with the ability to connect and build rapport
  • Motivation for self-improvement through learning
  • A desire to make a positive contribution to our already awesome team culture
  • The ability to work different shift times within our proposed operating hours of 8am 7pm

What do our current team members love about working for Tasplan

  • The flexibility and a great wellbeing program
  • Ongoing training and career growth potential
  • Excellent employment conditions and an encouraging environment
  • We are focused on getting it right, not on timeframes
  • Genuine focus on members, and no sales component!

If successful, you'll need to undertake a short course of study to attain RG146 accreditation as part of your induction program. RG146 is a prerequisite for the ongoing role.

16/03/2020 $0 Hobart 1 Call Centre & Customer Service
Apply for this job

Option 1: Use this option if you want to upload a new cover letter and a Resume file

Apply Now ! Send Your Resume