Customer Relations Representative

Manage Customer Service Calls across 2 established prestige sites, Renowned brand with emphasis on customer service, Training provided.

ABOUT THE COMPANY - An National award winning Dealership, housing a renowned brand. Located in beautiful Glenelg.

ABOUT THE ROLE - Reporting to the Group CRM Manager, you will be an integral part of the end to end customer experience for service, including pre bookings, problem solving, some light promotions.                                                                       
YOUR GENERAL JOB FUNCTION;

  • Utilising CRM systems whilst maintaining database - Pentana EraPower and OEM systems experience advantageous
  • Complaint Handling, problem solving
  • Inbound and Outbound Service booking calls
  • Booking service appointments – 
  • Service Retention outbound calls
  • Identifying Customer Servicing needs – Fastlane, Interactive Services

WE ARE LOOKING FOR;

  • An experienced Call Centre or Customer Service professional - automotive dealership experience advantageous 
  • Someone passionate about customers and exceeding their expectations
  • Meticulous attention to detail and organisational skills
  • A strong communicator who takes ownership of the customer journey
  • Mature and calm demeanour with the ability to manage customer concerns, problem solve and think on your feet

THIS POSITION OFFERS;

  • On-going dealership training
  • 5 day, Monday to Friday working week
  • A supportive, fast paced and fun team environment

How to APPLY - click on the APPLY link (CV preferably as WORD document).
NOTE - We are happy to talk to you confidentially, but please only contact us if you possess the required experience.

16/03/2020 $0 Adelaide 1 Call Centre & Customer Service
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