Customer Support Engineer

Challenging role in an international, innovative, Danish company, Be part of a tight knit team of Customer Support Engineers, Supporting FOSS customers in South Australia.


Headquartered in Hilleroed, Denmark, FOSS is an international family-owned company providing analytical equipment that helps to improve production processes and product quality in food, agricultural and other industries.

We are looking for a talented Service Engineer

Would you like to take on an influential role as Service Engineer and embark on an incredible and challenging journey


Then this is your opportunity to be part of our highly skilled and ambitious team!


FOSS is growing fast and you will play an important role in making the success continue.


The job

FOSS Pacific is part of the FOSS Group, a worldwide leader and supplier of dedicated analytical solutions to measure and control the quality and production of agricultural and food products. FOSS Pacific has offices in both Australia and New Zealand.

We are looking for a Service Engineer to take on a challenging job in a global and innovative company. You will be given the opportunity to work with highly advanced, market leading analytical solutions in a strong cross-functional and multi-cultural environment.

Reporting to the Service Manager, you will be working in a small team of specialists, providing service to our customers within the Dairy, Wine, Meat, Grain, Feed and Forage markets.


Your base will be in Adelaide, but you must be willing to travel within Australia and New Zealand - approximately 40 days of domestic travel each year.


Primary tasks

As Service Engineer, you will:

  • Provide onsite breakdown repair support to our customers.
  • complete instrument installations,
  • train customers in the use of their FOSS equipment,
  • plan and schedule your service work
  • provide rapid remote support,
  • complete preventative maintenance services and,
  • maintain good inventory control of your stock of spare parts




A recognized electrical, engineering or electronics qualification.


Work experience as a Service Engineer will be considered beneficial but not necessary.


You are proficient within the general computer and main software packages.


The right attitude, in terms of a strong technological interest and a strong will to learn is crucial.


You are in possession of a valid driving license and current passport.


The legal right to work in Australia.


Key selection criteria

We are looking for a highly self-motivated and enthusiastic candidate, capable of working unsupervised.


We expect you to have strong communication and presentation skills, both written and verbally, to be able to communicate with different levels across the organization.

You are talented at building strong relationships both internally and externally, and are familiar with good customer service ethics.

Able to present to or train a small group of customers.


You know how to communicate a complex message in an everyday language; you are analytical and excel at problem solving.


You are detail oriented, organized and systematic with good planning skills, with a capacity to perform in a fast-paced environment.


Please describe in 250 words or less, examples where you have demonstrated each of the key selection criteria above.



We offer

We offer a challenging job in an international and innovative organization. We are market leaders within our field and very proud of the results we deliver.

At FOSS, you will get the opportunity to work with the most advanced technology, competent colleagues in a growing and highly successful company.

Our work is based on trust and working in teams, and you can expect to enter a great working place where you can bring your ideas to the table and make a difference!

We will provide you with comprehensive instrument and software training and you can expect an attractive salary combined with bonus scheme, car allowance and Superannuation contribution.



We conduct interviews on an ongoing basis, so apply as soon as possible since we are looking for a candidate who can step in soon!

All applications for vacant positions will be welcomed and considered on the relative merits of the applicant against the role profile for the position regardless of race, nationality, ethnic origin, gender, sexual orientation, marital status, disability, family status, age, or religion.


FOSS is the worlds leading producer of innovative analytical instruments that monitor and control food quality. We provide solutions that improve customers business by running a sustainable and profitable operation while helping deliver high quality products for consumers.

We live in a world with a fast growing population and to meet the growing demand for food, the global food production will have to increase by 60 per cent by 2050. The worlds population is becoming wealthier and the global middle class is growing, which create new food demands. This means the food producers need to find smarter ways to make the best use of our valuable resources and to eliminate food waste. At FOSS, we have the know-how to help companies address these global trends and turn them into opportunities in a way where sustainability and good business go hand in hand.

The family-owned FOSS Company was founded in 1956. FOSS headquarters are based in Hillerd, Denmark and development and production takes place in Denmark and China. FOSS products are marketed and sold through a global network of sales subsidiaries in 30 countries. FOSS employs around 1,400 highly qualified employees worldwide

16/03/2020 $0 Adelaide 1 Engineering
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