Retention Agent

CBD Queens Road Location -easily accessible via public transport, Base salary + Bonus $60,000 + Super + Commission, Immediate start-inbound and outbound phone based role.
Base salary $60,0000 + Commission OTE $80,000 per annum  
Minimum 2 years collections or retention experience needed
Awesome Culture | Career Progression With Growing Company
Hiring Immediately

Our client specialise in short courses that have been carefully crafted to deliver their customers the skills they need to succeed. They are expanding and are on the hunt for a Retention Consultant to join their exciting expanding team IMMEDIATELY
If you are a FUN, KPI driven individual that is motivated by money than this is for you!
Success in this role will rely on your professional phone manner, powerful sales skills, and the ability to build rapport with a range of customers. 
What’s in it for you

  • $60,000 base + super + commission
  • OTE of $80,000 
  • Queens Rd location
  • Monday–Friday, 11am–7pm 
  • Fantastic company culture
  • Team size (30-40 people)
  • Casual environment
  • Reward and recognition for high performance

What do you do

  • Take inbound and make outbound calls to clients 
  • Offer support to clients looking to exit their contracts 
  • Adhere to internal quality standards 
  • Collect outstanding debt 
  • Retain existing clients  
  • Make 90+ calls per day  
  • Be a part of the fun, fast-paced environment and culture

What do you need

  • Minimum 2 years collections or retention experience needed
  • Inbound/outbound sales experience 
  • Outstanding communication skills
  • Energy, vibrancy, and a genuine attitude to succeed
  • Exceptional capacity for building rapport
  • Love being a part of a team that strives to achieve mutual goals
  • Strong computer literacy
  • Ability to multitask

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
*You will only be contacted if you are shortlisted.

10/03/2020 $0 CBD & Inner Suburbs 1 Call Centre & Customer Service
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