Business Manager (Retention)

Castle Hill Volkswagen is owned by one of Australia's largest prestige and luxury automotive retail groups employing approximately 1500 people across 45 dealerships nationally.

The dealership is currently looking for an experienced candidate to fulfill the role of Customer Retention Consultant while assisting with the sales of finance and insurance for new and used car customers.

The role involves making contact with our client base regarding end of finance options and relationship management while also supporting our business manager in providing finance and insurance options to our customers.

Responsibilities include;

  • Management of customer enquiries via telephone, email and face to face.
  • Outbound customer retention and prospecting activities.
  • Presenting and selling finance and insurance products.
  • Submission of new finance applications.
  • Assisting with settlement of new and used car purchases.
  • Contributing to marketing and business development activities.
  • Maintaining financial services accreditation and product knowledge.
  • Providing outstanding customer experiences.

To be considered for this role you will have;

  • Previous experience in automotive finance at retail dealership level.
  • Previous experience in automotive customer retention activities.
  • Excellent communication skills.
  • A proactive attitude and an ability to work autonomously.
  • A commitment to customer service.

10/03/2020 $0 North West & Hills District 1 Sales
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