Administration & Customer Service Assistant

ABOUT US.  

Our mission is to change the gym experience and environment. Our focus is our people.

Our people create the Fitness Playground. The Staff & the Members alike are one of the main reasons that we are one of Australias fastest-growing Gym chains, recently awarded Mens Health Gym of the Year in both Sydney & Darwin.

And its why we have always put people first.

  • We recruit incredible people based on personality & culture fit (over qualifications & experience).
     
  • We grow our Staff - providing over 200 hours per year of free in-house education & access to industry experts to make you great at what you do.
     
  • We reward our Staff because they deserve to be recognised for the amazing work they do.

All this helps create our unique culture. We are one of a kind. We work, train & play together.
 

THE ROLE.

The role will focus on maintaining and raising brand standard in customer service at the Fitness Playground as well as administrative support required for all general office duties. 

ABOUT YOU.

  • You care about people.
  • You never want to stop learning.
  • You never want to stop sharing.
  • Youre full of great ideas.
  • You want to be the best.


THE REST.

  • Minimum 2 years in customer-facing roles.

  • Detailed knowledge of the Gym Environment.

  • Fitness Industry Experience is a bonus, but not a requirement.

  • Record of achievements and success.


ROLES & RESPONSIBILITIES.

1/ Member Experience & Customer Feedback.

  • Go above and beyond the norm to enhance the member experience. 
  • Ensure members have exceptional experience at 3 key stages; first 30 days, when issues arise & upon cancellation.
  • Improving Net Promoter Score (NPS) and Online Reviews, in areas within your control.
  • Turn customer complaints and cancellations into positive interactions.

2/ Business Administration

  • Ensure accurate entry and reporting on client management software.
  • Audit Contracts daily to ensure compliance with expectations.
  • Club processes and procedures are followed correctly to the benefit of the member. 
  • Manage Daily Reports
  • Use and manage business processes to ensure the ideal customer experience.
  • Increase Retention of Members and decline of cancellations through excellent service using save tools.

3/ Personal Training & Group Fitness Administration

  • Integration of new Members.
  • Uploading Personal Training Contracts.
  • Work with Personal Training and Group Fitness department to manage payments and invoices.
  • Personal Training & Group Fitness auditing.
  • Debt Management & Recovery.

If you back yourself as an awesome human, we'd love to hear from you.
 

10/03/2020 $0 CBD, Inner West & Eastern Suburbs 1 Administration & Office Support
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