Customer Service Representative

Aramex (formerly Fastway Couriers) provides a cost-effective and reliable courier service across Australia. With 27 Regional Franchisees and over 800 courier franchisees, were local people who are committed to delivering for our communities. As part of the global Aramex network, were here to take Australian business to the world.

Customer Service Representative

Working with the International Team in our busy Chullora depot, we are looking for a permanent team member to  support the processing of inbound / outbound freight.  Your day will be made up of:

  • Resolution of customer queries quickly and accurately
  • Relationship management
  • Reporting
  • Collaborating with team to achieve goals and objectives
  • Coordination of re-direct deliveries
  • Taking payments
  • Being the escalation point on inbound deliveries

Ideally you will have:

  • Experience in a customer service role
  • Exceptional ability to troubleshoot and problem solve to ensure 100% delivery
  • Be able to work effectively within a team environment
  • Highly computer literate with a high degree of numeracy and advanced Microsoft Excel
  • The ability to ascertain root causes and develop plans of corrective action
  • Excellent interpersonal and written communication skills, including presentation and reporting
  • Impeccable attention to detail

If you have a background in freight or logistics, and a passion for delivering excellent customer service, then we would love to hear from you today!

You can send your CV along with introduction letter.

10/03/2020 $0 South West & M5 Corridor 1 Call Centre & Customer Service
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