Manpower are looking for 2 self-motivated, independent and dedicated telecommunications help desk representative to come on board.
Level 1 Customer service role, incident management, analysis customer issues
qualify severity to the issue and redirect it to the right service/person.
Assisting customers with general enquiries
Device set up assistance, Troubleshooting and repair queries
Assisting in booking devices in for repair and testing
Knowledge in Wireless Solutions (MICA, Mobiles Helpdesk and MOaM), PABXs, IP Telephony, Video Conferencing, Software and Applications
We are looking for a candidate who is excited to learn new skills as well as bringing their current customer service skills to the role.
To be successful in the role, you will possess:
Needs to have a base line -high security clearance
Ideally 2-3 years experience in a service desk role, dealing with incident management Strong understanding of Service Fulfilment systems and capabilities
Strong customer and industry knowledge e.g: ADSL testing, IP Telephony, ADSL, BDSL and Frame Relay knowledge, PSTN and ISDN lines knowledge, Wireless solutions (Handsets, Service and application malfunctions)
Excellent communication skills both written and verbal
Excellent attention to detail, technical and analytical mindset
Ability to multitask, prioritise and manage time effectively
The ability to work under pressure/in a pressurised environment
Please note, only short-listed candidates will be contacted.
10/03/2020$0CBD, Inner West & Eastern Suburbs1 Administration & Office Support
Apply for this job
Option 1: Use this option if you want to upload a new cover letter and a Resume file