Job Dispatch / Customer Service

Customer Service/ Job Dispatcher

Become part of our professional team!

  • Full-Time long term position
  • Immediate Start
  • Based in Macquarie Park, close to public transport

We are an established plumbing business with focus on technology innovation and delivering outstanding customer service experience. We are looking for a motivated individual to join our small team in the customer service/ job dispatch role. You will work with customers, technicians and contractors to ensure that we deliver on our promise for outstanding service.

On a typical day:

  • Receive job orders from customers, plan, schedule and dispatch technicians in accordance with customer specifications
  • Answer phone calls, service queries, provide updates and ETAs
  • Relay work orders and information to and from technicians
  • Ordering parts and arranging for necessary repairs to restore services
  • Liaising with technicians, customers, and contractors to resolve issues as they arise
  • Other office ad-hoc work as they arise

The successful candidate must:

  • A willing and positive attitude is a must
  • An ability to grasp multiple concepts quickly
  • Initiative to provide customer focused solutions
  • Exceptional verbal and written communication skills and telephone manner
  • Extraordinary ability to multitask and attention for details
  • Some experience in a customer service role is advantageous but not necessary
  • Proficiency in the use of technology and programs such as Microsoft office
  • Thrive on minimum supervision but also a team player

In return we offer the right candidate full training, excellent working conditions, competitive salary package, and ongoing support. Please forward your cover letter and resume and APPLY NOW.

 

 

10/03/2020 $0 Ryde & Macquarie Park 1 Trades & Services
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