Contact Officer

Customer Contact Centre K-ESS
Permanent Full Time

Contact Officer


Wesley Mission Queensland (WMQ) is a large and dynamic organisation with more than 65 locations throughout South East Queensland supporting 100,000 Queenslanders every year. As a not-for-profit organisation with over 100 years' experience in delivering aged care, Wesley Mission Queensland has a history steeped in hope, respect, compassion, empowerment, innovation, justice and integrity.

We are looking for a Contact Officer to work within a small team providing advice, information and support to prospective customers, their families and support networks to make informed decisions about support services to suit their needs. The Contact Officer is responsible for promoting WMQ services, brand and core values through all interactions with staff, customers and the broader community. This is a Permanent Full-time role working Monday to Friday based at our Chermside location.


Key Responsibilities Include:

  •  Provide all individuals' who contact the Customer Contact Centre (primarily by phone and email) with a positive experience when responding to their enquiries.
  •  Listen to and understand the needs of customers and use problem solving skills to work with them to identify the most suitable care and support services to meet their individual needs.
  •  Undertake preliminary assessments of customers to determine their eligibility and suitability for WMQ services.
  •  Seek and capture information to enable managers and liaison officers within the service lines to facilitate admission or entry into a site or service.
  •  Ensure all communication and interaction with customers is respectful, empathetic and reflects the WMQ values.
  •  Maintain a high level of discretion and confidentiality through all interactions.


Why work with Wesley Mission Queensland
Working alongside people who love what they do
Salary Packaging
Product Discounts
Travel Discounts
Access to discounted holiday units
Employee Assistance Program

Wesley Mission Queensland's Vision is a compassionate, just and inclusive society for all.  We are committed to EEO, OH&S, Ethical Practices and the principles of Cultural Diversity.  We are a preferred employer for older workers.  Successful applicants are expected to abide by the WMQ Code of Conduct.  Relevant criminal record checks will be undertaken on recommended applicant.  To view our Privacy Policy, please click here.  Salary Packaging is available to permanent Staff to enhance remuneration.

Applications Close: 17/03/2020

10/03/2020 $0 Brisbane 1 Call Centre & Customer Service
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