Cutomer Concierge Operator Newcastle Contact Centre

Service NSW is seeking Expression of Interest to create a talent pool for upcoming part time ongoing and temporary Customer Concierge Operator roles in our Newcastle Contact Centre.

About Service NSW

Service NSW is an omni-channel organisation designed to make government services more accessible for NSW. Were using digital innovation to deliver fast, efficient services to customers. Our work is continually calibrated against our core values of passion, teamwork and accountability to ensure our focus is always on the customer.

About you

Our business is rapidly growing and we are searching for proactive and motivated talent to join our contact centre teams.

To step into the Customer Concierge Operator role, you are someone who is passionate about delivering a great customer experience, every day in every way. You enjoy providing high quality customer service and being the first point of contact in a contact centre environment. You will also be comfortable working to KPIs achieving individual, team and customer goals.

Typical day for Customer Concierge Operator

Respond promptly to customers through a range of media including phone, online click to chat, email and/or other channels on a wide range of services.
Triage and identify out of scope enquiries to appropriate resolver groups within the external to Service NSW.
Record, maintain and administer accurate information about customers enquiries, sources of information and levels of assistance provided.
Undertake administrative work as required to support the provision of high quality service delivery.

What we are looking for

Customer service experience - dealing with customers in a contact centre environment
Attention to detail - handling information with accuracy
Computer skills - ability to utilise a number of computer systems
Communication skills - ability to read and adapt to different scenarios

Operating hours:

You may be required to work rotating shifts including afternoon and evening work from Monday to Sunday, consecutive weekend shifts and also work on public holidays. Please note that there are no set fixed shifts.


Package for Customer Concierge Operator roles includes a base salary range of ($53,464 - $57,970).
These amounts will be pro-rated for part-time hours.

How to apply

To apply for this role you need to submit an application through the NSW Government job site Provide a covering letter and resume (maximum of 5 pages) that details your experience and how you meet the capabilities of the role.

Want to know more

Click Here to access the Role Description.

Applications Close: 17th March 2020 @ 9.59am. However, if we receive a higher than expected volume of applications, we may close the role earlier.

Additional information

Part of the assessment process includes additional online capability testing, skills testing or work samples in accordance with the Government Sector Employment Act 2013.

The talent pool created will be valid for a period of up to 18 months.
Employment to Service NSW is subject to a satisfactory national criminal record check.

Service NSW is passionate about building a culture that values and supports diversity and inclusion. Service NSW encourages applications from people with disability, Aboriginal and Torres Strait Islanders, LGBTQI and people from culturally and linguistically diverse backgrounds.

10/03/2020 $0 Newcastle, Maitland & Hunter 1 Call Centre & Customer Service
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