Customer Experience Lead

You heart customer experience, Turn a phone call into a moment that matters, Not for profit make your work day matter.

About Us

Civic is a not for profit disability services provider who has been supporting people to realise their potential for 60 years. We provide a range of supports and services and do some cool stuff in the social enterprises space.

 

About you

When is a call centre not a call centre When the people in the team create customer experiences that matter. Yes, we need the team to focus on sales, leads and conversions. Yes, were a business. But were a business with social impact. Every time our team converts a lead, we support another person to realise their potential. Heart that.

You love everything about the customer experience. Your love of the customer experience is infectious. You know your stuff. You can see opportunities to do it better. And you can lead the people around you to want to deliver something more.

 

About the role

Youll lead the customer experience team. We say call centre but dont vision timed toilet breaks. Were as much about the experience for our people as our customers. The role reports to the GM Brand Experience so youll be working to implement our brand strategy through your team and across the business.

Youll need to have great call centre experience or experience in the community services space and an understanding of the NDIS. If you happen to have both we would so love to hear from you.

We also like to get flexible.

Maybe youd like to work different hours We feel we need someone full-time but hey, feel free to convince us otherwise.

Theres also an onsite cafe', gym, access to salary packaging, discounted health insurance, employee assistance program, Time to apply!

 

Let's set you up for success

We want you to succeed!

If weve piqued your interest, hit the apply button and send a resume and a cover letter to introduce yourself! Keep it on point. Limit it to 4 pages all up (resume and cover letter).

10/03/2020 $0 Southern Suburbs & Sutherland Shire 1 Call Centre & Customer Service
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