Customer Services Manager

Unique chance to join Senior Management Team, Thriving and reputable label manufacturing company, New, modern premises in Greystanes.

Hally Labels is a leading trans-Tasman label manufacturer with plants in Brisbane, Sydney, Auckland and Christchurch. We have leading-edge printing equipment and an excellent reputation in our industry for providing great service and excellent quality products. Our supportive and welcoming company culture underpins our 55 years of successful business.

Were looking for an experienced and energetic manager to head our Customer Action Team (CAT). You will be responsible for six staff split between our Sydney and Brisbane plants, and you will be one of two senior Managers at our Sydney site. Reporting to the National Sales Manager your responsibilities will include:

  • full accountability for the performance of the CAT team
  • provision of an excellent service response both internally and externally for all quotes, orders and enquiries
  • customer retention through excellence
  • relieve Account Managers of tasks to free them to hunt
  • client problem solving and issue resolution
  • maintain pricing guidelines
  • managing data accuracy and process efficiency
  • managing client-specific finished goods inventory levels
  • membership of the Senior Management Team

To be successful in this role you need to have:

  • experience in make-to-order manufacturing
  • impeccable communication skills
  • staff management experience
  • the ability to travel once a month
  • exceptional organisational skills and attention to detail
  • excellent computer skills
  • an unrivalled attention to housekeeping
  • manners and a cultural fit to our organisation.

For this role, label/printing/packaging experience is an advantage but not essential, and you will be well supported technically and professionally. This is an excellent opportunity for an outstanding candidate to move from Team Leader to Senior Management.


10/03/2020 $0 Parramatta & Western Suburbs 1 Call Centre & Customer Service
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