Senior Customer Research & Insights Analyst

Join an organisation that is that is pivotal to the success of Queensland and it, Generous superannuation and salary, Great opportunity to influence and drive a key organisational objective.

As Queensland Rail looks towards the future, we are focused on putting customers at the center of everything we do. We are seeking a Senior Customer Research and Insights Analyst to join our Customer Insights team for a fixed term period of 3 months. Our Customer Insights and Research team play a vital role in influencing this organisational shift. The team utilises customer research and operational data to develop and leverage insights to deliver business improvements, provide strategic advice and measure the customer experience on our network.

As a Senior Customer Research and Insights Analyst you will be responsible managing customer metrics reporting and leading key research projects. You will be technically strong in Microsoft Office, and have experience in some statistical software packages such as Tableau, Power BI, SPSS or Q. To be successful in this role you will be excellent at analysing and identifying business recommendations, as well as driving data driven decisions throughout the business. You will also be a confident communicator, comfortable with liaising with a number of stakeholders across the organisation.

Other Key Requirements:

  • High level of skill in conducting market research and customer data analysis for a large organization
  • Excellent written and oral communication, interpersonal and negotiation skills
  • Lead the development and implementation of new metrics across customer, brand and services.

The salary for this role is approximately $104,000.00 + Super.

Whilst this role is a fixed term opportunity for three months, as a fixed term employee you will still receive benefits including leave, free rail travel when traveling to and from work, generous superannuation and access to internal QR Careers opportunities.

 Please submit a resume and covering letter outlining relevant experience by 5pm Wednesday the 11th of March 2020.

The recruitment and selection process for this position will require the successful candidate to satisfactorily undertake an alcohol and other drug screen.

Queensland Rail is an equal opportunity employer and encourages women, Aboriginal and Torres Strait Islander people, people with disabilities and people from non-English speaking backgrounds to apply for this position.

10/03/2020 $0 Brisbane 1 Consulting & Strategy
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