The Internal Sales & Support roles are responsible to provide technical support to the external sales team by preparing commercial quotations for customers, data entry of sales orders into the ERP system and handling all customer telephone enquiries.
The position works closely with the order management team to deliver our customers with a seamless and efficient customer experience. The position is reliant on the person forming strong and effective relationships with local vendors and customers.
Act as the first point of contact with all incoming enquiries (via telephone or email)
Interpret customer requirements or tender specifications, provide commercial quotations and product recommendations to achieve the specification requirements
Provide technical advice to customers and clients to assist with the preparation of their specifications
Maintain up to date product information
Provide all necessary information to the order management team in order to raise purchase orders on factories and local suppliers, and support the order management team's completion of the client's orders
Assist the external sales team with any additional sales related requirements
Promote the organisations' ongoing development by being responsible as the agent of continuous improvement
A 60 WPM typing speed with >90% accuracy
A high degree of computer literacy and digital acumen is required
Effective telephone communication skills in order to influence and build rapport with customers
Strong command of the Microsoft Office suite as well as effective Internet research abilities to resolve problems and queries independently
High degree of competency and confidence using Microsoft Dynamics Navision ERP
Strong attention to detail and high level of accuracy
Strives to solve problems and investigate discrepancies or errors in quotations
Ability to understand technical and specification terms relating to products and accessories for building services market, water management market and industrial market
Strong command of the English language, including professional level proficiency in reading and writing
A drive to improve current processes and think outside the box in providing our customers.
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