Our business is a Melbourne based Roofing company specialising in the insurance and building sectors who are currently going through an major regrowth phase to build a solid foundation for future expansion
About the Role
We are currently seeking a dedicated and enthusiastic person to join our expanding company as the Office Manager / Team Leader of our Repair Coordinators
Working closely with management, accounts and trades the essence of your role is to ensure a seamless delivery of projects and the day-to-day needs of the office.
You will need to possess a can-do attitude and have the ability to multi-task with multiple projects/ priorities at once. We are looking for someone who can come up with solutions and ideas and can hit the ground running and for a candidate who is seeking a long-term role working within our office as an integral part of our company to grow and develop as the company grows.
Key Responsibilities will include:
Managing a team of 2 Repair Coordinators
Managing the day-to-day needs of the office including maintaining registers, organising toolbox meetings, office supplies, phone system, etc.
Working closely with the job supervisors and the management team to ensure efficient and effective job management
Assisting as required in all areas of job management (customer communication, scheduling and invoicing)
Engage, co-ordinate & manage trades during the repair process
Dispute/issue resolution, as required.
Complying with customer SLA's and always striving to improve the status quo for yourself and your team
Develop policies and processes as they are identified
Continual development and performance management of your direct reports
Providing weekly & monthly reporting to the management team as required
Key Selection Criteria
Insurance Building, Roofing or Construction background highly regarded, however not essential.
Excellent written & verbal communication skills, including a professional phone manner.
Excellent attention to detail, time management & organisation skills.
Ability to develop strong relationships.
Experience managing a team is essential
Can-do positive attitude
Common sense, solutions based approach to day-to-day hurdles & challenges
Please note: we are currently based in Monbulk however will be relocating to Ringwood in the first half of 2020.
10/03/2020$0Eastern Suburbs1 Administration & Office Support
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