Sales Support - HVAC - SYDNEY

The Internal Sales & Support Engineer -HVAC you are responsible to provide technical support to the external sales team by preparing commercial quotations for customers, data entry of sales orders into the ERP system and handling all customer telephone enquiries.

The position works closely with the order management team to deliver our customers with a seamless and efficient customer experience. The position is reliant on the person forming strong and effective relationships with local vendors, customers .

Essential Functions:

  • Act as the first point of contact with all incoming enquiries (via telephone or email)
  • Interpret customer requirements or tender specifications, provide commercial quotations and product recommendations to achieve the specification requirements
  • Provide technical advice to customers and clients to assist with the preparation of their specifications
  • Maintain up to date product information
  • Provide all necessary information to the order management team in order to raise purchase orders on factories and local suppliers, and support the order management team's completion of the client's orders
  • Assist the external sales team with any additional sales related requirements
  • Promote the organisations' ongoing development by being responsible as the agent of continuous improvement

Applicants must have :

  • Demonstrated experience within the HVAC market and knowledge of air conditioning systems,
  • Tertiary qualifications in mechanical engineering and or refrigeration qualifications will be highly regarded
  • Exceptional customer service skills, both written and verbal
  • Demonstrated experience in the preparation of technical quotes
  • Proven sales skills and the ability to negotiate orders
  • Superior organisational and time management skills
  • Strong motivation and drive to work in a fast-paced environment
  • Strong computer skills & excellent administration capabilities

If you match the above criteria please send us your current cv and cover letter in WORD format.

10/03/2020 $0 Sydney 1 Engineering
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