Customer Service Officer (Holiday Rentals) - 2 Part-time Roles

Professional Holiday Homes is a rapidly growing holiday rental management company with over fifty properties under management on the South Coast of NSW. We are known for the exceptional results we bring our owners and the fantastic experience we provide to our guests.

We are seeking two enthusiastic and dedicated part-time customer service operators to join us at our new office at Culburra Beach.

The two roles will be key staff members in a new team. Working in close conjunction with our Philippines team and the CEO your role will play an important part as we build our Australian team. As a result we are looking for someone who will be with us long-term and who is keen to take on new challenges and opportunities as the company continues to grow.

Location: Culburra Beach


Role 1: Mon to Fri from 11am to 3pm (20 Hours per week)

Role 2: Mon to Fri from 3pm to 7pm (20 Hours per week)

Salary: Real Estate Industry Award 2020 - $408.58 per week + Super (9.5%)

Key Tasks:

  • Responding to guest bookings / enquiries via phone or email
  • Preparing quotes for guests
  • Vetting of guests
  • Listing new properties
  • Updating property details, settings and pricing on holiday rental websites / systems
  • Reviewing guests / replying to guest reviews
  • Providing improvement feedback to owners
  • Answering owner questions
  • Updating property online guidebooks
  • Printing of property guidebooks
  • Creating email templates for guest communications
  • Preparing owner invoices and statements
  • Processing guest payments
  • Scheduling cleaners for quotes
  • Checking cleans have been completed
  • Checking rental agreements have been signed
  • Reconciling payments and cleaner invoices against bookings
  • Daily trust accounting & Bank Reconciliation
  • Organising property repairs / maintenance
  • Creation of weekly / monthly booking reports

Attributes required:

  • Strong written communication skills
  • Good with numbers
  • Excellent phone manner
  • Strong attention to detail
  • Problem solver
  • Customer focussed
  • Always looking to improve - responds well to feedback
  • Adaptable to change
  • Able to work productively alone and without supervision

Skills & experience required:

  • Sound experience using Word & Excel or Google Docs / Sheets
  • Confident using and learning new technologies
  • 1-2 years experience of working in a customer service role preferably in a call centre environment (or similar)
  • Experience of working with short-term holiday rentals is well regarded but not essential

Please submit a current resume with cover letter to:

Please indicate your preference for role 1 or 2 (or either).

10/03/2020 $0 Wollongong, Illawarra & South Coast 1 Administration & Office Support
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