Revenue NSW is responsible for some of the most fundamental and important functions of Government. It collects tax and other revenue that funds the services which people want and expect Government to provide. This includes securing around $30 billion towards the State Budget each year, which goes towards health, education and other services for NSW.
Revenue NSW is a genuinely customer-focussed organisation, dedicated to high quality customer service, excellence and innovation. Their focus is to consistently strive to make it easier for customers to utilise their services and expect all of their staff to demonstrate a genuine commitment to delivering excellent customer service and encourage the professional development of their staff.
This is an exciting opportunity to work within our Customer Optimisation Team. Our team is all about customers, we look after customer complaints, Ombudsman enquiries and feedback for our NSW Revenue customers. We then use this valuable insight to improve our service offerings with the goal of making it easier for customers to do business with us.
To be successful you will need to:
Have a background in placing customers at the heart of everything you do.
Be a strong balanced and fair decision maker, empathetic and have exceptional communication and writing skills.
Have solid experience in leading high performing teams, exceptional customer centred service and time management skills.
Be a team player and committed to identifying and implementing continual improvement outcomes with rigor and known as a person who gets things done while contributing positively to workplace culture.
Be adept in leading people remotely and across sites, with competence in working both flexibly and autonomously.
Your application should include a cover letter of no more than 2 pages, and an up-to-date resume of no more than five pages which clearly details your skills and experience as relevant to this role.
Applicants invited for interview will be required to complete additional assessments.
Working at Department of Customer Service
The Department of Customer Service is a great place to work! Our values of accountability, trust, service and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.
Salary Grade 7/8, with the base salary for this role starting at $97,152 base plus superannuation
Closing Date: Wednesday 18th March 2020 [09:59am]
The Department of Customer Service is proud to be an EEO Employer who are fully focused on equality and believe deeply in diversity of all identities making us different and a true reflection of our NSW customers. As an inclusive workplace, we support various employee resource groups, practice flexible work and workplace adjustment.
If you do require an adjustment during the recruitment process, please notify us on your application form.
10/03/2020$0Newcastle, Maitland & Hunter1 Call Centre & Customer Service
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