Membership Advisor

Global health service provider
AU and NZ membership focus
Western Brisbane suburbs
Permanent job security
Attractive salary and benefits, inc. 25 days holidays.

Our Context

Headquartered in the UK, this global health insurance provider has a significant presence and thousands of members in Australia and New Zealand. As Membership Advisor, you will play a pivotal role, working closely with the NZ office and management team on home ground in making sure that a reliable, responsive and highly personalised service is provided to attract and retain valuable members.

Your contribution

This is the dream job for an experienced membership/customer service professional, with solid credentials, that wants to make a difference in a positive work environment every day. This is not a call centre environment with a cast of thousands but a small intimate team, holding specialist knowledge for the betterment of membership services. Key attributes sought include:

Diligence: provide a warm, professional and friendly service to new and existing members, in responding to emails or actioning requests.
Process: process membership applications, renewals and changes and make sure all updates are correctly filed and applied in all systems
Adapt: Develop and share knowledge on membership benefits and services, membership fees, categories and concessions
Initiative: offer up ideas and dont be fearful of taking on new projects
Communication: always strive to offer clear, concise and reliable information to members, colleagues and management
Team: enjoy being part of a small and specialist team, taking professional pride in offering the best service possible.

A ready smile, unflappable demeanour and positive attitude will go a long way in this work environment. Your proven experience in membership/customer services will ensure an interview and if you have health, insurance or financial services membership or call centre experience, all the better.

Job ref: 1780. Interviews commence immediately.

10/03/2020 $0 Brisbane 1 Call Centre & Customer Service
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