Salary $82,579 plus 9.5% superannuation — VPS Grade 4
Melbourne CBD location
The State Revenue Office
We administer a range of taxes, duties, levies, grants and subsidies on behalf of the Victorian Government. The revenue we collect funds essential services including health care, education and social infrastructure.
Committed to excellence, customer service and developing our people, we offer a collaborative and rewarding culture valuing teamwork and high performance. In return, you'll benefit from professional staff development, giving you the opportunity to learn, influence and contribute to your future and to the State Revenue Office.
This role involves all aspects of debt collection, management and reporting, including processing write-offs. You will help develop strategies to manage debt, provide advice to management and contribute to continuous improvement.
Key responsibilities [link removed]
Reporting to the Team Leader you will be responsible for:
All aspects of debt collection including negotiating debt payment arrangements, initiating legal processes and dealing with customer enquiries by correspondence, telephone or personal interviews.
Performing database management tasks such as updating, maintaining and extracting information.
Developing strategies, including technology enhancements and solutions, to manage debt.
Providing advice to the management team, and contributing to continuous improvement in debt management.
The ideal candidate
To be successful in this role, you will have:
Experience in applying debt recovery processes governed by Victorian taxation legislation, the Corporations Act 2001 and court rules.
Analytical and problem solving skills with the capacity to assess and resolve technical issues, provide advice and initiate improvements.
High level communication, negotiation and customer service skills to provide authoritative advice and negotiate with taxpayers and their representatives at senior commercial levels.
The ability to mentor and review the work of recovery officers within the team.
To be considered for this role you must submit a:
completed application form (attached), and
via this website by 5pm on Monday 23 March 2020.
Note: As part of our selection process, we conduct pre-appointment checks including those related to references, identity, qualifications, work history, work visa, and police record history.
Apply for this job
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