Customer Service Genetics

The Brisbane based Genetics group is a leading provider of comprehensive, state-of-the-art genetic information and support services for livestock producers.   Zoetis develops and commercialises gene marker products for the livestock industries and offers innovative solutions to real world problems.  We provide world leading gene marker products for production and quality traits for the beef, dairy and sheep industries, along with tests for genetic diseases, parentage verification and traceability.

We are seeking an enthusiastic and motivated Customer Service Representative to join a small and dynamic team in our Banyo, Brisbane office.

Role Description:

Perform day to day activities for customer order entry and coordinate these activities according to the required schedule.  Interface with internal and external customers from multiple departments and levels of management.  Answer incoming customer phone calls, providing solutions to general enquiries regarding routine product use and services provided by Zoetis Genetics. Take ownership of orders; apply Cust required techniques to effectively satisfy customer requirements.

The successful applicant will be responsible for the following:

  • Provision of outstanding Customer Service and support for Customers in Australia
  • Sample data entry; management of on-line sample submissions
  • Liaising with the Genetics Field Force on the support and delivery of Genetics products
  • Accounts payable / Accounts receivable support
  • Promote positive customer service.  Effectively listen to customers concerns, identify tasks at hand, and take appropriate action to achieve positive results
  • Adopt / author updated business processes and procedures to ensure compliance

To be considered for this role you will need to meet the following criteria:

  • Agricultural based degree or similar and/or equivalent experience
  • A working knowledge of the Australian cattle and/or sheep industries (desired, but not essential)
  • Excellent knowledge of the full suite of Microsoft Office products
  • The ability to think analytically, trouble-shoot and problem solve
  • Meet quality guidelines and provide high levels of Customer Service
  • Excellent communication, organisational and time management skills
  • Self-motivated; ability to work independently, also work within a focused and driven team
  • Accurate and proficient data entry skills


About Zoetis

Zoetis is the leading animal health company, dedicated to supporting its customers and their businesses. Building on more than 75 years of experience in animal health, Zoetis discovers, develops, manufactures and markets veterinary vaccines and medicines, complemented by diagnostic products and genetic tests and supported by a range of services. In 2018, the company generated annual revenue of US$5.8 billion. Zoetis has a local presence in approximately 70 countries, including 25 manufacturing facilities in 11 countries. Its products serve veterinarians, livestock producers and people who raise and care for

We invest in our people and offer diverse and exciting opportunities to make a difference in a growing global industry and help shape the future of animal health. Our colleagues make an impact by working hand-in-hand with those who raise and care for animals to better understand and address the unique real-world challenges they face.

Only applicants with existing unlimited works rights for Australia will be considered.


10/03/2020 $0 Brisbane 1 Call Centre & Customer Service
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