Customer Service - Order Processing

The Employer

Walker Ceramics Australia are leading Australian manufacturers of Clays and Glazes, catering to the pottery industry, professional potters, schools and hobbyists.  Complimenting our manufacturing range we also provide raw materials, tools and equipment to both our distributors and direct customers.

We are a motivated and friendly team of people, committed to delivering tailored, efficient customer service.

The Opportunity

An opportunity exists for a Customer Service Representative with pottery knowledge to join our hardworking team on an ongoing part time basis, Monday to Wednesday 830am to 500pm.

Role & Responsibilities

Reporting to the Customer Service Manager, responsibilities for this position will include the following:

  • Handle incoming phone calls
  • Respond to emails
  • Quoting customers
  • Providing end to end customer service by processing orders from our online store, telephone and email orders.
  • Dealing with any customer enquiry in a professional manner
  • Build and maintain customer relationships and ensure customer satisfaction

Skills & Experience

To be successful for this position, you will meet the following criteria:

  • Previous experience in a customer service role (product based)
  • Strong experience processing orders with accurate data entry
  • Possess an excellent telephone manner and the ability to handle customers professionally
  • Strong computer skills using Outlook and Microsoft Office - MYOB Exo ideal but not essential.
  • Excellent phone manner
  • Ability to function in a job share situation with another team member
  • Good written and oral communication skills
  • Ability to follow procedures
  • Strong attention to detail
  • Have the ability to pick up new systems quickly
  • Experience or knowledge within the pottery and ceramics industry essential

This permanent part time position is for an immediate start.

Excellent offices and employee facilities with a friendly team culture.


We are close to public transport and offer great work/life balance.

Friendly team, modern offices, uniforms and parking at the foot of the beautiful Dandenong Ranges.


10/03/2020 $0 Eastern Suburbs 1 Administration & Office Support
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