Walker Ceramics Australia are leading Australian manufacturers of Clays and Glazes, catering to the pottery industry, professional potters, schools and hobbyists. Complimenting our manufacturing range we also provide raw materials, tools and equipment to both our distributors and direct customers.
We are a motivated and friendly team of people, committed to delivering tailored, efficient customer service.
An opportunity exists for a Customer Service Representative with pottery knowledge to join our hardworking team on an ongoing part time basis, Monday to Wednesday 830am to 500pm.
Role & Responsibilities
Reporting to the Customer Service Manager, responsibilities for this position will include the following:
Handle incoming phone calls
Respond to emails
Providing end to end customer service by processing orders from our online store, telephone and email orders.
Dealing with any customer enquiry in a professional manner
Build and maintain customer relationships and ensure customer satisfaction
Skills & Experience
To be successful for this position, you will meet the following criteria:
Previous experience in a customer service role (product based)
Strong experience processing orders with accurate data entry
Possess an excellent telephone manner and the ability to handle customers professionally
Strong computer skills using Outlook and Microsoft Office - MYOB Exo ideal but not essential.
Excellent phone manner
Ability to function in a job share situation with another team member
Good written and oral communication skills
Ability to follow procedures
Strong attention to detail
Have the ability to pick up new systems quickly
Experience or knowledge within the pottery and ceramics industry essential
This permanent part time position is for an immediate start.
Excellent offices and employee facilities with a friendly team culture.
We are close to public transport and offer great work/life balance.
Friendly team, modern offices, uniforms and parking at the foot of the beautiful Dandenong Ranges.
10/03/2020$0Eastern Suburbs1 Administration & Office Support
Apply for this job
Option 1: Use this option if you want to upload a new cover letter and a Resume file