APS3 - Front of House - Port Macquarie

APS3 $36.27 +super hourly rate, Initial 14 month contract, Port Macquarie.

The Opportunity:

Our client NDIA are seeking a Business Support Officer - Front of House to join their Service Delivery Team. As a Front of House Officer you will be the first point of contact to participants and their families, providing high quality professional, friendly and respectful management of telephone enquiries, reception duties and appointment/ scheduling processes. The role will be based around a broad range of office administration and support duties including executive assistant support to all NDIA staff where appropriate.

This initial 14 month contract role is an APS3 level offering $36.27 + super on an hourly base and is based in Port Macquarie.

Your responsibilities will include:

  • Provide front counter/reception support.
  • Management of email and calendar systems.
  • Undertake research and investigation options available in the local area and prepare associated reports and correspondence.
  • Coordinate appointments.
  • Organise executive meetings and community forums.
  • Provide information about mainstream/disability services as part of general enquiries to the office.
  • Undertake a range of data entry responsibilities.
  • Receive and record complaints.
  • Record information provided by participants in the Agency database.


  • Ability to work within the team and adapt quickly to a changing environment.
  • Able to engage in negotiation if dealing with external providers.
  • An understanding of issues affecting Aboriginal and/or Torres Strat Islander peoples.
  • A jurisdictional Working with Children and Vulnerable People (WCVP) check.

Please note applications close: Friday 13rd of March

10/03/2020 $0 Port Macquarie & Mid North Coast 1 Administration & Office Support
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