Field Service Supervisor - Monday to Friday - Mackay Based Role

About the Company: 

Autonomy & Asset Management Group is a Queensland based business supporting the mining/resources industry in autonomy and asset management. We're building an exceptional team from the ground up, and we're here to leave a mark. We provide a range of services that include Automation and Technology, Asset Management and Skilled Trades to support large-scale projects working on a range of the latest OEM equipment. We're seeking a Field Service Supervisor to join our client’s team located at their large workshop facility in Mackay.
About the Role: 

  • Be the single point of contact for the customer and act as the conduit between the technicians and other stores regarding any request for service, repairs and other general queries
  • Establish and maintain an effective customer relationships
  • Liaise with internal and external stakeholders as required to ensure ongoing and future customer requirements are met whilst maintaining value
  • Provide repair and service solutions/options in consultation with the workshop and/or Sales and Parts Department
  • Complete root cause analysis for section reworks to ensure appropriate action is implemented to prevent reoccurrences
  • Review and assist with Failure Analysis Reports and determine corrective action
  • Review Technician Productivity Report and take appropriate action when targets are not being achieved Provide accurate quote analysis and generation in accordance to the customer requirements utilising the appropriate quoting tools available
  • Be available after hours (via mobile) to assist customers/technicians as required

To be considered for this position, it's essential that you bring: 

  • Previous mining experience with good knowledge of the CAT product
  • Trade Certificate with a minimum of 8 years post trade experience
  • Demonstrated understanding as to the importance of effective Customer Management
  • Previous experience within a leadership capacity
  • Excellent organisational skills with the ability to successfully manage fluctuating workloads and prioritise accordingly
  • Highly developed communication skills (interpersonal, written and verbal)
  • Demonstrated mechanical aptitude with the ability to absorb technical information quickly
  • Intermediate computer literacy skills (including Microsoft Office)
  • Demonstrated analytical, problem solving and negotiation skills to enable effective resolution of issues within the workplace and/or customer disputes
  • Ability to work successfully within a team and autonomously


  • Opportunity to join a specialised team that is on the forefront of Mining Technology. 
  • Competitive hourly rates
  • Super & LSL Paid on all hours worked. 
  • Temp to Perm opportunity with the client
  • AAMG Refer a Friend scheme 
  • Opportunity to develop and grow your career with an exciting company that does things differently. 

02/03/2020 $0 Mackay & Coalfields 1 Mining, Resources & Energy
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