Technician Scheduler - Office Administrator

Administration Role Scheduling Technicians for Real Estate & Strata Works., ABOVE Award Rates & Professional Development!, FREE Onsite Parking! NO Weekend or Evening Work!.


Do you have Administrative experience in Real Estate or Strata  Do you thrive in a fast paced environment  Do you have the ability to 'think on your toes' to accurately schedule Technicians!
Then come join our Team!

This role is an important part of Laser Plumbing, ensuring all inbound jobs are completed accordingly and Clients are overwhelmed with a POSITIVE and PROFESSIONAL Customer Service experience!

Here are the duties of your new job...

  • Efficiently and accurately scheduling daily jobs (Data Entry) & re-scheduling existing/ongoing jobs (via phone and E-Mail) for our Technicians to deliver on service KPIs;
  • Working as part of a small team, answering continuous influx of phone calls from Clients;
  • Constant contact with new and current clients through E-Mail and phone;
  • Effective communication with Technicians and Managers;
  • Facilitating standard job workflow (quotes, scheduling, follow-ups, notes);
  • General administration duties and assistance to Service Managers.

As a Laser Plumbing Scheduler, you will take charge of the Real Estate & Strata Profile or other specialised Profile and provide outstanding Customer Service to assist the business and its growing customer base. You will work with other high performing Team Members to deliver a totally dependable customer experience to our service and maintenance clients located in and around the Canberra region.

Here are the benefits of your new job....

  • Monday thru Friday (8:30am to 5:00pm) - No Evening or Weekends!!
  • Salary Package up to $66,500 (up to $60,000 Base Depending on Experience)
  • FREE Onsite Parking!
  • Job security &  career development in a constantly growing enterprise!

Key Skills and Attributes That You Possess...

  • 2+ Years experience in Client Service focused Administrative position within a fast-paced service environment (preferably Real Estate);
  • Proven ability to work under the demands within the Service Industry;
  • A professional phone manner with excellent and effective communication and listening skills;
  • Highly organised with excellent time management and multi-tasking skills to schedule and monitor large volume of daily incoming jobs;
  • Analytical skills and strong attention to detail demonstrating a high level of accuracy and efficiency in all tasks;
  • Fast, detail oriented learner with a positive "can do" attitude;
  • High level of computer literacy including knowledge of Google Docs/Sheets and Job Management Systems (preferably simPRO);
  • As you will be scheduling at locations around Canberra, geographical knowledge of Canberra is desirable, but not essential.

02/03/2020 $0 ACT 1 Administration & Office Support
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