Insurance Builder Repair Coordinator

Fun, young hardworking team - where your efforts are appreciated and rewarded!, Mooloolaba Head Office, Long Term Job Security.

ABOUT THE COMPANY:

Established in North QLD 2011, BCBG is a multi-faceted Company specialising in new home design, renovations and insurance repairs. BCBG has over 40 employees across the offices in Townsville, Sunshine Coast and Gold Coast along with Supervisors in Cairns, Proserpine, Mackay, Gladstone, Rockhampton, Bundaberg Brisbane and Northern NSW. With continued ongoing growth, BCBG is seeking a Repair Coordinator to join our Mooloolaba team.

ABOUT THE ROLE:

As a Repair Coordinator with BCBG, you will be a permanent full-time employee. You will be working alongside our Supervisors booking and coordinating repairs for our insurance customers, providing a high level of service at all times.

ROLES AND RESPONSIBILITIES:

As the successful applicant your roles and responsibilities will include, but are not limited to, the following:

  • Communicating with other staff, clients, insurance companies and sub-contractors, both written and verbal throughout the repair lifecycle
  • End to end claims management and repair coordination of domestic insurance repair claims
  • Liaise with Suppliers, Subcontractors and our internal team of Supervisors, Estimators and Trades
  • Engage, coordinate and manage trades during the repair process
  • Coordinate access to properties with insured owners
  • Complete administrative duties involved with the insurance claim, including: organising contracts, processing quotes and variations, ensuring relevant certificates and documentation is signed off
  • Manage and resolve issues or disputes with clients and trades
  • Support and assist Supervisors with administrative duties as required
  • Meet KPIs as set by our clients
  • Data entry in both the BCBG and various Insurance Platforms
  • Additional duties as assigned to you from time to time

SKILLS AND ATTRIBUTES:

As the successful candidate, you will possess the following:

  • Positive attitude and a team player
  • Demonstrated initiative and willingness to help
  • High level of customer service
  • Highly computer literate
  • An ability and willingness to quickly learn new software/systems
  • Strong written and verbal communication skills, including a professional phone manner
  • Excellent time management and organisational skills
  • Attention to detail and accuracy is a must
  • Must be reliable and provide reference
  • At least 3 years administration experience

25/11/2019 $0 Sunshine Coast 1 Administration & Office Support
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