Sales Coordinator / Customer Service

IMAAGE is a diverse business, based in Morisset NSW, offering a variety of products and services, including digital and wide format printing, signage, embroidery, engraving and more. We are also the premier manufacturer of internally laser-engraved crystal (3D crystal) products in Australasia.

Due to growth in the business, a new position has been created for a Sales Coordinator / Customer Service Representative. As a key person in the team, the successful applicant will be responsible for monitoring the customer experience, from order placement to proofing, production and delivery. Duties will include;

  • Face to face customer service
  • Placing customer orders.
  • Managing customer phone calls and emails
  • Working alongside the graphics and production team to coordinate the order workflow and ensure orders are completed accurately and within the required timeframe.
  • Communicating with customers throughout the order process to optimize the customer experience.
  • Keeping a record of customer communications and details of actions taken.

The successful applicant will be a versatile worker who can multi-task and prioritise.  They will have excellent customer service skills, be neat and organised, possess a good work ethic and be a fast learner. In addition, the applicant should have:

  • confident and polite written and oral communication skills
  • excellent time management skills
  • a high attention to detail
  • strong problem solving skills
  • the ability to maintain calm under pressure
  • sound computer skills (PC environment) with a good working knowledge of Microsoft Excel. A knowledge of the Adobe Creative Suite would also be advantageous.
  • a positive "Can do" attitude

03/05/2021 $0 Newcastle, Maitland & Hunter 1 Administration & Office Support
Apply for this job

Option 1: Use this option if you want to upload a new cover letter and a Resume file

Apply Now ! Send Your Resume