Customer and Admin Support Officer

Key customer support and communications role, Office Administration, Flexible working hours available.

Customer and Admin Support 

  • Key customer support and communications role
  • Office Administration 
  • Assistance with scheduling
  • Flexible working hours available 

TradesCo is a building maintenance and remedial works company based in Rydalmere. With a long establish history in the industry, our team is highly experienced in providing solutions for jobs large and small. Providing a multi trade service, our professional team continually surpass client expectations.

Due to ongoing growth and expansion, we now have a vacancy for a customer and admin support officer to join our team. This role will provide key support to our office staff, assisting with various office admin tasks whilst also running our communication plans with our customers.  This role is very deadline driven with the need to manage communications across many different jobs and escalate issues when appropriate. 

Excellent customer service is essential in this role. Applicants will need to communicate clearly both in written and verbal.  A can do attitude is a must.

Key Duties include:

  • Answering inbound calls in a professional and timely manner
  • Sending response emails for new jobs
  • Following up quotes and communicating with key contacts on deadlines
  • Assisting with scheduling and trip planning for Assessors
  • Assisting with customer complaints 
  • Assisting with receivables communications 
  • Scheduling vehicles for servicing
  • General office admin tasks

 

The successful applicant will have:

  • Excellent communication skills
  • Attention to detail
  • Excellent time management skills
  • Good user of technology (Microsoft office)
  • Ability to form good working relationships
  • Experience in customer service
  • Exposure to construction industry preferred but not essential

 

This role has the ability to be flexible in the hours required and could be suitable for someone looking for reduced hours to suit family needs. 

 

03/05/2021 $0 Parramatta & Western Suburbs 1 Administration & Office Support
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