Demand Response Operations Lead

Operating technologies for Australian businesses to flex their energy demand, Key growth initiative for Shell's B2B Retail Business, Part of a new dedicated DR team.

The DR Operations Lead will be joining Shell Energy’s dedicated demand response business unit and is responsible for managing Shell’s DR day-to-day operations and leading the development of enhanced business tools to aid productivity and scaling DR offerings.


  • DR Operations: maintain existing tools, databases and system interactions, including suitable documentation on existing operations;
  • Lead the onboarding, testing of customers including processing events and the analysis of issues;
  • Identify and process improvement opportunities, including the development of tools that will improve effectiveness of DR delivery;
  • Support the mapping of future tools, databases and system interactions; which includes identifying the long term solutions for DR data management;
  • Optimising the performance of distributed energy resources in Shell Energy’s distributed energy resource management system
  • Ensure the movement of customers through the DR lifecycle is efficient; and
  • Ensuring that all improvements are developed within the system priorities.

We’d love to hear from you if:

  • Have a proven capability to map, plan and deliver end-to-end productivity tools for delivering operations at scale;
  • A high level of expertise in Microsoft Excel tool development;
  • Experience in working in SQL, VBA and experience working with RESTful APIs;
  • Knowledge of and ability to interpret, Python, R and Tableau;
  • Possess a proven background or tertiary qualifications in engineering, mathematics or data science beneficial;
  • Excellent communications skills for conducting stakeholder consultations;
  • An understanding of energy use and energy markets in Australia beneficial but not required;
  • Excellent time management and organisation skills;
  • Have proven demonstration in clear, professional and articulate communication;
  • Good problem-solving skills;
  • High levels of initiative; 
  • Effective team player;
  • Are willing to be based in either our Melbourne or Sydney CBD offices.

About Shell Energy in Australia

Shell Energy is Australia’s largest dedicated supplier of business electricity. We deliver business energy solutions and innovation across a portfolio of gas, electricity, environmental products and energy productivity for commercial and industrial customers. We are the second largest electricity provider to commercial and industrial businesses in Australia1, we offer integrated solutions and market-leading2 customer satisfaction, built on industry expertise and personalised relationships. This has afforded us a ranking of number 1 in customer satisfaction in business electrical retailers for 10 years running, something that we are immensely proud of and aim to achieve in the future. We also operate 662 megawatts of gas-fired peaking power stations in Western Australia and Queensland, supporting the transition to renewables, and are currently developing the 120-megawatt Gangarri solar energy development in Queensland.
By embracing confidence, team spirit, and contribution, we generate fresh thinking, creativity and nimble execution to give us the edge in an ever-changing market. We ask, ‘what’s next’ for ourselves and for our industry, always on the lookout for opportunities for our customers, our business, and our people.
1 By load, based on Shell Energy analysis of publicly available data
2Utility Market Intelligence (UMI) survey of commercial and industrial electricity customers of major electricity retailers by research company NTF Group, October 2020
What sets us apart from the rest

At Shell Energy we really value our culture and the way we work together to get stuff done. The work environment is Agile and fast-paced, with a strong emphasis on outcomes. We also offer employees a great range of benefits including:

  • An attractive incentive program;
  • Generous leave benefits; and not limited too additional annual leave, flexi leave and extra public holidays over and above the standard;
  • Flexible and supportive ways of working with state of the art technology and facilities.

How to Apply

Shell Energy is an equal opportunity employer who recognises the value in having a diverse workforce. We strive to create an inclusive environment for all employees. Should you wish to have a conversation about what makes Shell Energy a great place to work or for more information about this opportunity, please email

Recruitment Agencies please note: this recruitment assignment is being managed directly by the Shell Energy  Human Resources team. We will reach out to our preferred agency partners if required. Your respect for this process is appreciated.

03/05/2021 $0 CBD & Inner Suburbs 1 Mining, Resources & Energy
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