Australia Post Group (including Australia Post, StarTrack, Decipha & SecurePay is one of the most trusted brands in Australia. Employing over 35,000 people across our integrated delivery, logistics and e-Commerce network – we love delivering! Through our huge range of services, we help communities stay connected, businesses reach new customers and people stay in touch. We’re committed to helping our people, customers and communities build a better future.
What it’s like to work here A career at Australia Post Group can lead down many paths. There are a variety of roles to suit all sorts of skills and you will also have the chance to learn from the best people; everyone, everywhere, every day. For us, an engaging, enjoyable workplace is the foundation for great work which is why your attitude and your passion is just as important to us as your experience.
What does the role involve Reporting to the National Credit Manager, you’ll help to lead and develop Credit Management staff with the ultimate goal to minimise bad debts from delinquent charge account customers. Your role includes but not limited to the following:
Lead, mentor, train and develop a team of Credit Representatives and Collections Specialists.
Identify opportunities for process improvements and work across multiple ERPs
Plan team’s work programs, monitor workloads and resource deployment including IVR Telephone system and initiate action to ensure activities are completed in a timely manner
Manage and handle customer escalations from collections team to a positive outcome, including those relating to the ongoing retirement of Early Payment Incentives and the introduction of Late Payment Charges
Engage with our Sales team to resolve customer disputes and collaborate with all levels of internal stakeholders
Ensure that all individual and team KPI’s are met on a daily, weekly, and monthly basis to minimise aged debtors and bad debt
Ensure customer compliance with Australia Post trading terms and exercise judgement to decide on the best possible action for delinquent accounts, by balancing the potential loss of customers and credit risk
Conduct hindsight reviews and make recommendations to the National Credit Manager regarding improved collection activities.
Design and/or deliver policies and procedures, and maintain process instructions relevant to business operation for the collections team
Ensure compliance to Audit policy and Privacy Act
Perform other duties as may be required from time-to-time
What are we looking for
5-10 years credit management and collections experience/loss mitigation administration
3 years Collection Team management experience
Qualifications in business management, accounting, management, commerce or a related discipline
Detailed knowledge of credit management functions, principles and industry standards
Intermediate to advanced proficiency required in MS Excel (e.g. Pivot Tables, Formulas)
Good ERP System and communication skills
We believe investing in our people is good business That’s why we have a team dedicated to career coaching and support for our employees. And we know that your life outside of work matters. So while we work hard, we also have a culture that promotes agenuinework/life balance.
Together, our differences make us stronger With a reach across Australia and beyond, we’re building a workforce that’s as diverse as the communities we serve. Learn more about how we're supporting inclusion at Australia Post,here.
Australia Post welcomes applications from Aboriginal and/or Torres Strait Islanders. Check out this shortvideoto find out how we acknowledge and pay our respects to the Traditional Custodians ofthe land weoperateon.
03/05/2021$0CBD & Inner Suburbs1 Accounting
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