Customer Technical Support Specialist

About the business

  • Bleeding Edge Tech Company in the Aviation and Medical Device Sector;
  • Exciting Career Opportunity;
  • Join our Dynamic, Fast Paced & Friendly Team.

Elenium Automation is a local Melbourne based technology company. Our automated bag drops, boarding gates, self-check-in kiosks and medical devices are used across the globe. Our bespoke solutions combine custom hardware with desktop and mobile apps that talk to cloud-based web APIs. We are a dynamic, growing business that has built a reputation in providing our clients with cutting edge technologies, which moves people faster.

About the role

Based in our Head office in Essendon Fields, we are seeking a Customer Technical Support Specialist who is passionate about working in a small cross-functional team including developers and analysts to help deliver the tools and infrastructure we need to build, test and release to our major airport and airline customers.

This position will provide technical and operational support to the to the delivery team in support of the company's solutions deployed in the field at customer sites.

Frequent domestic and international travel is required with this position.  The successful applicant will be required to hold and maintain a valid passport and must have valid Victoria drivers license.

There are multiple positions available.

Some of the key responsibilities include:

  • Provide field services/technical support for all products delivered to customers in the field.
  • Conduct preventative maintenance works on products deployed to end customer sites.
  • Provide technical advice and support to the local team to ensure field issues are addressed and encapsulated into future product improvements.
  • Triage and fault find both hardware and software issues identified in products deployed to the field.
  • Provide ICT support for solutions deployed in the field.
  • Provide technical telephone support

The key to your success in this role is your positive, can-do approach, ability to work autonomously and collaboratively with a small, fast-paced team of software engineers and key stakeholders.  You will enjoy exploring new technologies to solve problems.  In addition, you are an energetic and adaptable team player prepared to provide ongoing support to existing projects.

Benefits and perks

  • An attractive salary will be negotiated to attract the most suitable candidate for this role.
  • We are offering an exciting career opportunity to contribute and participate, in a dynamic, growing, leading-edge technology business, with growth and expansion plans.
  • Elenium has a strong commitment to its people and their development and offers opportunities to attend conferences and workshops to take your skills to the next level.

Skills and experience

Experience

  • Must be an Australian Citizen or have Permanent Residency.
  • Minimum of 2 years experience in a field service role.
  • Electronic/Electrical/Mechatronic qualification
  • Experience in installing, configuring and managing operating systems on computing devices.
  • Experience providing preventative maintenance.
  • Experience providing tech support, both over the phone and onsite
  • Experience physically installing hardware as this role can be tool intensive.
  • Comfortable using power tools.
  • CCNA Certification or equivalent

Skills

  • Mechanical aptitude
  • Strong communication (verbal and written) and relationship building skills with a range of stakeholders.
  • A flexible team player and able to work autonomously.
  • Sound problem solving skills, with an ability to "think outside the box".
  • An ability to prioritise work requirements and work towards tight deadlines.
  • Must be willing to travel both domestically and internationally at short notice.
  • Must hold and maintain a valid passport

Bonus Points for the following:

  • Exposure to airline and/or medical devices
  • A-grade electrical license

 

03/05/2021 $0 Western Suburbs 1 Engineering
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