Forklift Service Coordinator

Well Established Company, Excellent opportunity.

A vacancy exists for the role of a National Service coordinator This position has unlimited potential and will suit a "hands on" type Manager who is prepared to lead from the front, be involved in all aspects of the business on a daily basis

The Service Coordinator  will lead a team of experienced Service Technicians, liaise with clients, manage service agreements, and have a strong work ethic with a focus on customer satisfaction. Applicants with experience/qualifications in the forklift industry will only be Considered 

Qualifications & Requirements:


  • Relevant trade qualification (Forklift Mechanic, Automotive Electrician/Light Vehicle Mechanic, Heavy Vehicle, Plant, Diesel Mechanic).
  • Previous experience within the forklift industry or similar in an associated industry.
  • Previous Managerial Experience essential in a service managers role


Key Competencies:

  • Previous experience in a similar Service  role
  • Excellent planning and organizational skills
  • Excellent communication and negotiation skills
  • Strong background in customer service
  • Ability to follow customer issues through to resolution
  • Ability to prepare quotes and follow through to completion
  • Ability to Lead a Team of technicians
  • Ability to diagnose and assist field service technicians with fault finding issues


The key responsibilities for this position will include but not be limited to:

  • Management of the day to day operations of the service team
  • Ensure staff conduct and presentation with our clients is delivered at the highest level
  • Planning, scheduling and control of maintenance schedules of equipment
  • Develop and maintain effective communications with potential and existing customers

 Key Duties & Responsibilities:

  • Allocate mechanical repairs to service technicians, on a daily basis
  • Perform all work in accordance with Active Forklifts Standards
  • Maintain accurate records of job sheets, timesheets and any other administrative components.

Behavioral Requirements

  • Enthusiasm
  • Accountability
  • Self-Motivation
  • Decision-Making
  • Initiative and pro-active
  • Resilience to problems and setbacks
  • Creative and lateral thinking
  • Prioritization
  • Able to travel to assist staff in other states


What we offer you

At Active Forklifts Australia you will be able to extend your horizon thanks to a great team already at Active Forklifts, A collaborative approach and treating each other with respect have been central to what we have done for more than 40 years. If that's as important to you as it is to us, then apply now!

  • Remuneration will be based on experience and suitability to the role
  • Company phone will be provided
  • And all that is required to perform your role

To be eligible, you must submit a cover letter outlining your skills and experience in line with the role and a current resume.

Please Note: Only successful candidates will be contacted.

Only Australian Residents will be considered immediate start


03/05/2021 $0 Parramatta & Western Suburbs 1 Trades & Services
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