A vacancy exists for the role of a National Service coordinator This position has unlimited potential and will suit a "hands on" type Manager who is prepared to lead from the front, be involved in all aspects of the business on a daily basis
The Service Coordinator will lead a team of experienced Service Technicians, liaise with clients, manage service agreements, and have a strong work ethic with a focus on customer satisfaction. Applicants with experience/qualifications in the forklift industry will only be Considered
Previous experience within the forklift industry or similar in an associated industry.
Previous Managerial Experience essential in a service managers role
Previous experience in a similar Service role
Excellent planning and organizational skills
Excellent communication and negotiation skills
Strong background in customer service
Ability to follow customer issues through to resolution
Ability to prepare quotes and follow through to completion
Ability to Lead a Team of technicians
Ability to diagnose and assist field service technicians with fault finding issues
The key responsibilities for this position will include but not be limited to:
Management of the day to day operations of the service team
Ensure staff conduct and presentation with our clients is delivered at the highest level
Planning, scheduling and control of maintenance schedules of equipment
Develop and maintain effective communications with potential and existing customers
Key Duties & Responsibilities:
Allocate mechanical repairs to service technicians, on a daily basis
Perform all work in accordance with Active Forklifts Standards
Maintain accurate records of job sheets, timesheets and any other administrative components.
Initiative and pro-active
Resilience to problems and setbacks
Creative and lateral thinking
Able to travel to assist staff in other states
What we offer you
At Active Forklifts Australia you will be able to extend your horizon thanks to a great team already at Active Forklifts, A collaborative approach and treating each other with respect have been central to what we have done for more than 40 years. If that's as important to you as it is to us, then apply now!
Remuneration will be based on experience and suitability to the role
Company phone will be provided
And all that is required to perform your role
To be eligible, you must submit a cover letter outlining your skills and experience in line with the role and a current resume.
Please Note: Only successful candidates will be contacted.
Only Australian Residents will be considered immediate start
03/05/2021$0Parramatta & Western Suburbs1 Trades & Services
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