Field Service Customer Representative

East of Melbourne - Opportunity to work from home is possible, Great opportunity for Growth & Stability in a National Company, Fully Maintained Company Vehicle.

Field Service Customer Representative (Altona VIC) 

East side of Melbourne and Opportunity to work from home is possible

United Forklift and Access Solutions is a leader in the Material Handling and Access Equipment Industry and are committed to providing customers with quality products, professional advice and the best possible service.

If you are looking for an opportunity with a privately own national company with a proven track record of providing long term employment with world class brands and facilities this could be your opportunity for a rewarding career change.

The ideal candidate will have a solid background in customer service and building relationships with a focus on selling planned maintenance servicing of equipment to external customers.  An eye for detail and eagerness to learn, be able to manage multiple tasks and understand the importance of delivering service that exceeds customer expectations.


Primary Responsibilities:

  • Promote and sign up retail Overhauls and PMP service/maintenance schedules for workshop and road service 
  • Approaching potential customers with the aim of increasing customer base and turnover
  • Visually inspecting and reporting on condition of customer equipment on site and identify retail opportunities.
  • Pursuing Service Department business development opportunities, dealing with customer enquiries and preparing equipment repair quotations. Pursuit of acceptance of quotations to repair.
  • Liaising with existing customers to ensure satisfaction with services and facilities
  • To provide a central point of contact for customer service
  • Visual Inspection and reporting of damage to hire fleet vehicles
  • Customer analysis and rediscovery
  • Assisting customers to ensure their equipment needs are met and maintained
  • Manage call cycle program

About You:

  • Strong customer service focus and skills with a professional attitude and approach
  • Strong mechanical aptitude or trade qualified would be an advantage
  • Be able to communicate professionally and courteously always
  • Have a good computer skill with a sound grasp of the Microsoft suite of programs
  • Have excellent written and verbal skills
  • Strong interpersonal skills
  • Exceptional time management skills to prioritise tasks
  • Strong sense of teamwork and work ethic

        What's on Offer:

Competitive market salary package commensurate to skills and experience level. Positive can-do environment in a large growing organisation. An opportunity to expand your skills set with the best in the business! This is a rare opportunity not to be missed.

26/04/2021 $0 CBD & Inner Suburbs 1 Sales
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