East of Melbourne - Opportunity to work from home is possible, Great opportunity for Growth & Stability in a National Company, Fully Maintained Company Vehicle.
Field Service Customer Representative (Altona VIC)
East side of Melbourne and Opportunity to work from home is possible
United Forklift and Access Solutions is a leader in the Material Handling and Access Equipment Industry and are committed to providing customers with quality products, professional advice and the best possible service.
If you are looking for an opportunity with a privately own national company with a proven track record of providing long term employment with world class brands and facilities this could be your opportunity for a rewarding career change.
The ideal candidate will have a solid background in customer service and building relationships with a focus on selling planned maintenance servicing of equipment to external customers. An eye for detail and eagerness to learn, be able to manage multiple tasks and understand the importance of delivering service that exceeds customer expectations.
Promote and sign up retail Overhauls and PMP service/maintenance schedules for workshop and road service
Approaching potential customers with the aim of increasing customer base and turnover
Visually inspecting and reporting on condition of customer equipment on site and identify retail opportunities.
Pursuing Service Department business development opportunities, dealing with customer enquiries and preparing equipment repair quotations. Pursuit of acceptance of quotations to repair.
Liaising with existing customers to ensure satisfaction with services and facilities
To provide a central point of contact for customer service
Visual Inspection and reporting of damage to hire fleet vehicles
Customer analysis and rediscovery
Assisting customers to ensure their equipment needs are met and maintained
Manage call cycle program
Strong customer service focus and skills with a professional attitude and approach
Strong mechanical aptitude or trade qualified would be an advantage
Be able to communicate professionally and courteously always
Have a good computer skill with a sound grasp of the Microsoft suite of programs
Have excellent written and verbal skills
Strong interpersonal skills
Exceptional time management skills to prioritise tasks
Strong sense of teamwork and work ethic
What's on Offer:
Competitive market salary package commensurate to skills and experience level. Positive can-do environment in a large growing organisation. An opportunity to expand your skills set with the best in the business! This is a rare opportunity not to be missed.
26/04/2021$0CBD & Inner Suburbs1 Sales
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