Service Coordinator (Heavy Fork Trucks)

Opportunity to grow with progressive National Company, Attractive salary package for the right person, On-going professional and personal development..

United Forklift and Access Solutions is a leader in the Material Handling and Access Equipment Industry, we have been operating strongly since 1973, and are committed to providing customers with quality products, professional advice and the best possible service.

This is an exciting opportunity for a Service Coordinator to join our team in Altona.  You will have a proven track record working with fork trucks or similar equipment and be able to manage multiple tasks.  Understanding the importance of exceeding customer expectation on quality service and reliability of field service planning.

Primary Responsibilities:

  • Ensure all equipment is currently tagged and kept in a safe working order. Ensure Customer Equipment & United Equipment Rental Fleet is serviced at the correct intervals through the continuation of an efficient preventative maintenance service schedule.
  • Assist and support all departments involving the equipment
  • Coordination of Road Service Technicians working on all equipment to meet on time delivery for our customer requirements and achieving cost and delivery targets.
  • Generate estimates as required for heavy road customers and work in consultation with Customer Service Rep.
  • In consultation with Service Planner, oversee and supervise estimate works, ensuring works are completed in line with estimated repair parameters.
  • Ensure all warranty works are completed in line with UE policy and procedures.
  • Ensure Service Vehicles are serviced at the correct intervals through the continuation of an efficient preventative maintenance service schedule
  • Provide a professional and efficient call service to our clientele.
  • Organise and direct technician through all facets of completing the job to ensure the job is completed in a timely, efficient and safe manner.

Additional Responsibilities (But not limited to):

  • Planning and Scheduling
  • Service Job Sheets (Field Service and Workshop)
  • Management of Technicians

About You:

  • Solid back ground and experience in the Heavy Fork Truck Industry or similar construction equipment.
  • Demonstrated and proven record with supervision
  • Computer & Administrative skills in Microsoft Outlook &Excel
  • Ability to work with minimal supervision and self-motivated
  • Good written and oral communication skills
  • Strong problem solving skills
  • Understanding of customer relations and customer business processes
  • Sound product knowledge is advantageous
  • Team orientated

What's on Offer

Excellent salary- commensurate depending on skills and experience level. Positive, can do environment. Fantastic opportunity to expand your skills out with the best in the business! This is a rare chance not to be missed.

26/04/2021 $0 Western Suburbs 1 Manufacturing, Transport & Logistics
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