Customer Engagement Team Lead

Awesome team to learn from and work with, A role that truly add values and has the ability to impact, Energetic, smart and passionate group of people to work with each day!.

Unleashed Software (thats us) has recently hit double digits, celebrating 10 years in business. We are a cloud-based solution at the heart of great businesses that make, manage and move products and recognised as the industry leader. We have been fortunate enough to pick up some fabulous accolades over the years, and very recently were honoured to win the Westpac Business Awards 'Employer of the Year' and 'Supreme Business Excellence' in 2019 awards in NZ, and recipients of the Xero Small Business App of the Year, all thanks to our talented crew.

Our global team has grown to over 110 employees, located across Auckland (HQ), Bristol, & Melbourne as we continue to rapidly gain momentum in the Australian market, we have some exciting new roles available for those looking for a new challenge.

To keep moving in the direction (and the speed) we want, we are in need of someone who truly understands the importance and value of great customer experience and is well practised in consulting, software implementation or on-boarding in a SaaS environment. As well as this you'll need to be a proven leader and an empathetic people person who knows how to build rapport with a variety of stakeholders. 

Working in one of our growing regional offices in the heart of Melbourne, you'll need to be a self-starter, great communicator and someone who can bring the team along on the journey with us. 

Now we haven't told you that you need 'x' years of experience, in providing phone/email support, that you'll know Zendesk or similar systems or have experience in managing expectations, delivering on-boardings and troubleshooting software or that you've got experience leading a fun and dynamic team.  However, if you've read through all of this, checked out our website and taken the time to tell us about yourself, then we are probably on the same page when it comes to all of that.

We know this isn't your conventional detailed job advert, but really we wanted to just paint a picture of who we are, where we're going and to see if you're interested in joining us on this awesome journey. 

Here at Unleashed we also believe there is great value in having a workforce that represents the customers we interact with on a daily basis, which is why we embrace an approach that respects, values and celebrates the unique attributes, characteristics, and perspectives that make each person who they are and ask people to bring their true authentic selves to work each day.

Otherwise, if you already know this is the role for you, please apply directly via our Internal Careers Portal.

26/04/2021 $0 CBD & Inner Suburbs 1 Call Centre & Customer Service
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