Client Services Officer

Work with a passionate team who love what they do!, Supportive team environment, Multiple roles available l Full time and Part time opportunities l.

  • Work with a passionate team who love what they do!
  • Supportive team environment
  • Multiple roles available l Full time and Part time opportunities l
  • Salary: EBA Level 3.1 ($68,597.51 + Super)

The Greater Metropolitan Cemeteries Trust GMCT) is a progressive, customer centric, not-for-profit organisation, which administers 21 historic and transformational memorial parks in perpetuity. Each year we support the burial, cremation, interment and memorialisation needs of over 12,500 multi-cultural families. Always forward thinking GMCT is committed to developing an empowered, collaborative and can-do workforce, and a culture of continuous improvement.

The Person

At GMCT you will be part of a positive and passionate workplace. As the Client Services Officer, you will report to the Senior Supervisor Client Services and work with the Client Services team based in Altona.

Key responsibilities include:

  • Assisting clients in purchasing burial plots, cremation memorials and mausoleum crypts for their immediate (at-need) or future (pre-need) needs. This includes all associated products and services provided by the cemetery.
  • Complete all administrative tasks associated with the purchase and delivery of all products and services.
  • Respond to and address client and customer concerns within acceptable timeframes as defined in the GMCT customer service charter.
  • Communicate with families to complete memorialisation via all appropriate communication channels, including email and telephone.

To be successful in this position you will require:

  • Multi-lingual skills with conversational proficiency (Italian, Greek, Arabic, etc.) (highly desirable)
  • Highly developed written and verbal communication skills and interpersonal skills
  • Attention to detail which ensures accurate and up to date records
  • Ability to manage emotions when faced with demanding and sensitive situations on a regular basis
  • Demonstrated acceptance and understanding of cultural diversity

Why join us:

As part of creating a workplace that supports and enables collaboration, our employees enjoy a wide range of benefits including:

  • Comprehensive induction program
  • One RDO (Rostered Off) day per month
  • Free onsite car parking
  • Autonomy
  • Base + Salary Packaging options

How to apply:

Please ensure you include a cover letter as part of your application. We would like to know why you want to work for The GMCT, why you are interested in the role, and, taking into account the Key Selection Criteria as a whole, how your skills, knowledge, experience and qualifications are applicable to the role.

Applications close 5pm Friday 7 May 2021

Please note, we do NOT accept applications via the Seek "Apply Now" button.Please apply via our careers site by following the link below.

This position requires the successful candidate to undergo a pre-employment medical, police check and values testing.

GMCT is a Supportive Employer of Australian Defence Force Reservists.

GMCT is an Equal Opportunity Employer.

We encourage applications from people of all ages, nationalities, abilities and cultures, including Aboriginal and Torres Strait Islander people, the LGBTQI+ community and people living with disability. We are happy to adjust our recruitment process to support accessibility needs - so reach out to us at [email protected]

ABOUT GMCT

The Greater Metropolitan Cemeteries Trust GMCT) is a progressive, customer centric, not-for-profit organisation, which administers 21 historic and transformational memorial parks in perpetuity. Each year we support the burial, cremation, interment and memorialisation needs of over 12,500 multi-cultural families. Always forward thinking GMCT is committed to developing an empowered, collaborative and can-do workforce, and a culture of continuous improvement.

 

Applications close 07 May 2021

26/04/2021 $0 Northern Suburbs 1 Call Centre & Customer Service
Apply for this job

Option 1: Use this option if you want to upload a new cover letter and a Resume file

Apply Now ! Send Your Resume