Change Lead - Corporate

Vacancy:Change Lead Corporate, Clerk Grade 11/12, Corporate, NSW Ombudsman 2 year fixed term contract
Role No: 000089KE
Salary Range: $128,473 $148,578 pa - total remuneration package up to $164,686 pa (package includes salary, employer superannuation and annual leave loading).

About the NSW Ombudsman

The NSW Ombudsman is an independent and impartial watchdog agency whose job is to ensure that the public and private sector agencies and employees we watch over fulfil their functions properly. We help agencies to be aware of their responsibilities to the public, to act reasonably and to comply with the law and best practice in administration.

The Role:

The Change Lead will be responsible for developing and embedding a strategic approach to change across the NSW Ombudsman. It is accountable for building an enterprise-wide change capability and readiness techniques to support the successful delivery of strategic initiatives.

The Change Lead will provide change coaching for leaders and will advise and consult on other initiatives on as as required basis. The Change Lead will own the single view of change in the Agency and will provide strategic recommendations to the Executive on organisation impacts, capacity and prioritisation.

The role involves, but not limited to:

  • Provide strategic change leadership and build change capability across the NSW Ombudsman, enabling the Agency to maximise the benefits from project implementation.
  • Coach, mentor and support the Executive and extended leadership team in delivering organisational change.
  • Design, build and maintain an enterprise view of change to ensure successful delivery of change initiatives. This includes the analyse the data to provide practical and informed recommendations to the Executive team for decision making.
  • Develop and implement a fit for purpose change management framework. This includes embedding change management tools and templates for managing project change.
  • Partner with senior managers to develop detailed change and communications plans for managing and implementing strategic change initiatives. This includes planning activities and deliverables in line with agreed timelines.
  • Develop close and collaborative working relationships with stakeholders at all levels of the organisation to create a strong change-champion network to deliver successful business outcomes.
  • Responsible for ensuring project reporting, governance, business readiness and project benefit realisation is sustainable.

About you:

  • Experience in leading change in NSW Government (Desired)
  • Qualifications in Change Management (CMI accredited or Prosci certified)
  • Experience in managing projects and working with external vendors to deliver outcome.
  • Minimum 5 years practical experience in senior change roles on transformation programs
  • Degree Qualified in relevant discipline or equivalent relevant experience.
  • Ability to use professional judgement to solve complex problems when there are no clear methods or procedures in place.

Targeted Questions: These are to be answered in a maximum of 2 pages (including covering letter)

  1. Describe an example of when you have lead a significant organisational change program. What approach and techniques did you adopt to ensure the change was realised and sustainable within the organisation
  2. Provide an example of how you have built a coalition of change advocates across a large diverse workforce. What was the change impact of building such a group and how did it benefit the organisation


  • Online applications must consist of:
    1. covering letter highlighting your claims for the role which includes your answers to the two targeted questions (maximum 2 pages)
    2. resume outlining your skills, knowledge, and experience as relevant to this role.
  • The assessment process will be conducted by a standard panel assessment process.
  • A recruitment pool may be created through this recruitment process. A recruitment pool is a pool of applicants who have been assessed and identified as suitable for this role or similar roles, and who may be considered for a range of similar roles, including temporary, term or ongoing roles over the next 18 months.
  • Short listed candidates will be subject to security and other vetting processes.
  • Only applications that are submitted through will be accepted.
  • Late applications will not be accepted.
  • The NSW Ombudsman promotes a diverse workforce that is representative of the communities we serve. We particularly encourage applications from Aboriginal people, people from culturally and linguistically diverse communities, LGBTIQ+ people and people of all genders and people with disability. We support flexibility and all roles advertised on a full-time basis may be considered for part-time employment.

Closing date: Midnight Wednesday 5^th May 2021

26/04/2021 $0 CBD, Inner West & Eastern Suburbs 1 Consulting & Strategy
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