Front-desk Sales officer

Position
Front-desk Sales Officer

About us 
Haiton International Pty Ltd is an Australian air conditioning & refrigeration & cool room company since 1999. 

Haiton International Pty Ltd is an Australian air conditioning & refrigeration & cool room company since 1999. We focus on the retailing of air conditioning & refrigeration spare parts and on-site installations of cool rooms. We retail to all customers within Australia, but our repair services are exclusive to customers from the Blue Mountains, Newcastle, and the metropolis areas of Sydney. Our team is constituted by a group of certified mechanics, and our headquarters is based in Lidcombe Sydney, run by a group of skilled sales officers. At Haiton, our team aim to provide customers the best experience with our diligent work attitude, and our employees a nourishing work environment with our healthy work ethics.

Job Summary 
Want long-term and stable work  Look no further and join our team! At Haiton, we offer a friendly work environment and healthy work ethics. Work with us, and you will be given growing spaces for both professional skills personal developments. 

Prior experience in working as a sales officer is not mandatory but valued. Some of our expectations for those applying for the position include:

  • having effective current sales strategies,
  • being persuasive and knowledgeable in methods of attracting customers,
  • knowing how to identify sales opportunities, practising negotiations skilfully and actively,
  • being innovative in sales promotion techniques,
  • having enough patience to assist customers whether in person or over calls,
  • having a diligent work attitude at all times.

Responsibilities 

  • Serving customers in-person at the front-desk, such as helping customers find products, making sales and calculating the required change correctly.
  • Serving customers from sales enquiry calls, such as identifying the wanted product based on the customers description, recommending a better product if applicable, and knowing staying organised for follow-ups.
  • Entering and processing of orders into the system(training is available (training is available);
  • Knowing how to, patiently, help customers through the procedures to claim a warranty, submit a complaint, book a service.
  • Being motivated by a strong sense of community, knowing how to politely communicate with co-workers to solve a complex problem together.
  • Staying organised with everyday business documents and notes for easier future referrals. Able to recall information and correctly retrieve the associated paperwork when asked.
  • Taking customer orders over the phone or via email
  • $40 - $53 pa + super
  • Organising business documents

Hiring Criteria (Guide) 

  • Able to work both independently and in group settings;
  • Has good communication skills, problem-solving skills, and negotiation skills.
  • Love learning new skills and has a strong sense of responsibility and not leave things half-done.
  • Has basic knowledge of using office-related software, such as Word, Excel, MYOB. Training is available.
  • Full- time permanent role, starting ASAP

26/04/2021 $0 Parramatta & Western Suburbs 1 Sales
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