Customer Service Administration Assistant

LMT Surgical are a medical devices and solutions company who have products across Orthopaedics, Spine & Neurosurgery, ENT, Biologics, Sports Medicine and Microsurgery & Surgical Instrumentation. We pride ourselves on providing Australian & New Zealand medical professionals with exceptional customer service and medical device solutions. 

We are looking for a Customer Service Administration Assistant to join our friendly, dedicated and hard working Customer Service Team. This is a high volume & varied role with a strong focus on exceptional customer service. We require someone with excellent verbal and written communication skills, who has strong attention to detail and is able to work well under pressure and enjoys working as part of a team. This is a fantastic opportunity to expand your skills within a fast growing and established business. 

Key Responsibilities:

  • Answer incoming calls from external and internal customers in an efficient, friendly and professional manner.
  • Provide customers and internal staff with professional administrative support set bookings, phone orders, pricing queries, sales & general enquiries. 
  • Process sales transactions in accounting software AccPac, including Order Confirmations, Delivery Notes, Invoices, Credits, Stock Adjustments & New Customer Accounts.
  • Process bookings when required
  • Process credit card payments
  • Ordering of office supplies and general administration tasks
  • Filing, scanning and mail
  • Assist with catering for head office events
  • Carry out kitchen maintenance 
  • Generate quotations when required
  • Assist with claim applications when required 
  • Assist the Customer Service Manager as required
  • Assist Warehouse & Marketing teams when required

Skills:

  • Previous customer service and administration experience 
  • Excellent customer service and verbal and written communication skills
  • Ability to work well under pressure in a high volume environment
  • Proficiency in Microsoft Office, predominantly Excel & Outlook
  • Strong attention to detail
  • Problem solving & conflict resolution skills
  • Fast and accurate data entry
  • Excellent time management and organisational skills 
  • Team player who is happy to assist others when required
  • Driven individual with the ability to learn quickly
  • Able to work well without supervision & use initiative to ensure all tasks are completed in a timely manner 
  • Accounting software experience is preferred by not essential

26/04/2021 $0 Brisbane 1 Administration & Office Support
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