LMT Surgical are a medical devices and solutions company who have products across Orthopaedics, Spine & Neurosurgery, ENT, Biologics, Sports Medicine and Microsurgery & Surgical Instrumentation. We pride ourselves on providing Australian & New Zealand medical professionals with exceptional customer service and medical device solutions.
We are looking for a Customer Service Administration Assistant to join our friendly, dedicated and hard working Customer Service Team. This is a high volume & varied role with a strong focus on exceptional customer service. We require someone with excellent verbal and written communication skills, who has strong attention to detail and is able to work well under pressure and enjoys working as part of a team. This is a fantastic opportunity to expand your skills within a fast growing and established business.
Answer incoming calls from external and internal customers in an efficient, friendly and professional manner.
Provide customers and internal staff with professional administrative support set bookings, phone orders, pricing queries, sales & general enquiries.
Process sales transactions in accounting software AccPac, including Order Confirmations, Delivery Notes, Invoices, Credits, Stock Adjustments & New Customer Accounts.
Process bookings when required
Process credit card payments
Ordering of office supplies and general administration tasks
Filing, scanning and mail
Assist with catering for head office events
Carry out kitchen maintenance
Generate quotations when required
Assist with claim applications when required
Assist the Customer Service Manager as required
Assist Warehouse & Marketing teams when required
Previous customer service and administration experience
Excellent customer service and verbal and written communication skills
Ability to work well under pressure in a high volume environment
Proficiency in Microsoft Office, predominantly Excel & Outlook
Strong attention to detail
Problem solving & conflict resolution skills
Fast and accurate data entry
Excellent time management and organisational skills
Team player who is happy to assist others when required
Driven individual with the ability to learn quickly
Able to work well without supervision & use initiative to ensure all tasks are completed in a timely manner
Accounting software experience is preferred by not essential
26/04/2021$0Brisbane1 Administration & Office Support
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