Business Support Officer

Were a dynamic and growing business., Generous Salary Packaging options, A rewarding and challenging experience..

Westhaven is a not for profit, community-based charity organisation, who have been supporting adults, children and young people with disability in the Dubbo, Broken Hill and Orange communities for over 60 years.

We are currently seeking a Business Support Officer in our Dubbo office to assist with our funding, billing and client intake processes.

Reporting to the Business Facilitation Manager

Key responsibilities:

  • Work within the principles of the National Disability Insurance Scheme and relevant legislation.
  • Work with relevant staff to scope and establish the agreed service prior to service delivery
    • Work proactively and positively with customers and stakeholders, including families, guardians, support coordinators and the NDIA
    • Provide information about service capacity and limitations to customers
    • Work in partnership with the customer to understand their needs and expectations
    • Proactive follow up with team where required to ensure tasks completed on time
  • Knowledge, Skills and Experience required:

    • Relevant qualifications or equivalent experience in a similar role
    • A sound understanding of person centred thinking, the principles of the NDIS and the National Disability Service Standards
    • An attention to detail along with excellent written and verbal communication skills,
    • Demonstrated understanding and / or ability to use Client Management System and Google suite,
    • The ability to work collaboratively with a range of stakeholders including peers, employees, external organisations, funding bodies and government agencies
    • Work with relevant staff to scope and establish the agreed service prior to service delivery
    • Excellent customer engagement skills
    • Demonstrated experience in managing competing priorities and to deliver outcomes within agreed timeframes and quality standards
    • Competent financial management and reporting skills

    Holding a current Working with Children Check, NDIS Worker Check and completing a National Criminal History Record Check clearance are requirements of this position.

    Applications close 6th May 

    Any published closing dates are estimates only. We aim to fill vacancies as quickly as possible. This means that we will close advert as soon as we have found the right candidate and this may be before the published closing date.

26/04/2021 $0 Dubbo & Central NSW 1 Administration & Office Support
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