Customer Services Team Leader

  • Want to work in a company where your contribution makes a big impact on the business and our Members
  • Want to work for a market leader that is still small enough to be dynamic and innovative
  • Work flexibly and get employee discounts on GoGet Usage

GoGet is fundamentally good for individuals, business and society as a whole. We have only just scratched the surface of the opportunity in Australia.  Founded  in 2003, GoGet has grown rapidly to be a highly innovative, disruptive success story. 

We empower smarter lifestyles and create liveable communities.  Our focus is on carshare: wheels for whatever, round the corner, by the hour.  Individuals and businesses can free themselves from the costs and inconvenience of car ownership while also generating a proven environmental benefit by taking 10 cars off the road for every GoGet.

We are looking for a driven and enthusiastic Member Services Team leader to join our Sydney based team. 

 

Key responsibilities include:

  • Provide coaching and motivation to the team to improve performance and achieve goals
  • Provide training to staff on system updates and new initiatives that impact member experience 
  • Identify team wide training needs 
  • Educate the team on service standards and the importance of delivering professional service in an accurate and timely manner 
  • Escalated complaints resolution and management
  • Contribute to forecasting and scheduling, not limited to rostering
  • Assist where necessary on responding to member enquiries
  • Identify and put forward suggestions to improve the overall function of the business
  • Work on companywide project teams and working groups representing members and member services.

 

Required skills and Experience:

  • Previous customer service experience, ideally in a team leader role 
  • Basic office suite skills (word, excel and email) 
  • Excellent Communication skills and the ability to deliver coaching and feedback
  • Strong organisation skills and the ability to self-manage 
  • Proactive problem solver with the ability to recognise and solve issues before they happen
  • Proven multi-tasking skills 

26/04/2021 $0 CBD, Inner West & Eastern Suburbs 1 Call Centre & Customer Service
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