Want to work in a company where your contribution makes a big impact on the business and our Members
Want to work for a market leader that is still small enough to be dynamic and innovative
Work flexibly and get employee discounts on GoGet Usage
GoGet is fundamentally good for individuals, business and society as a whole. We have only just scratched the surface of the opportunity in Australia. Founded in 2003, GoGet has grown rapidly to be a highly innovative, disruptive success story.
We empower smarter lifestyles and create liveable communities. Our focus is on carshare: wheels for whatever, round the corner, by the hour. Individuals and businesses can free themselves from the costs and inconvenience of car ownership while also generating a proven environmental benefit by taking 10 cars off the road for every GoGet.
We are looking for a driven and enthusiastic Member Services Team leader to join our Sydney based team.
Key responsibilities include:
Provide coaching and motivation to the team to improve performance and achieve goals
Provide training to staff on system updates and new initiatives that impact member experience
Identify team wide training needs
Educate the team on service standards and the importance of delivering professional service in an accurate and timely manner
Escalated complaints resolution and management
Contribute to forecasting and scheduling, not limited to rostering
Assist where necessary on responding to member enquiries
Identify and put forward suggestions to improve the overall function of the business
Work on companywide project teams and working groups representing members and member services.
Required skills and Experience:
Previous customer service experience, ideally in a team leader role
Basic office suite skills (word, excel and email)
Excellent Communication skills and the ability to deliver coaching and feedback
Strong organisation skills and the ability to self-manage
Proactive problem solver with the ability to recognise and solve issues before they happen
Proven multi-tasking skills
26/04/2021$0CBD, Inner West & Eastern Suburbs1 Call Centre & Customer Service
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