Communications Officer - Radio Operations Group, Communications & Security...

  • Communications Officer
  • Ongoing Full-Time(various roles)
  • Tamworth


About us

The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the socially, geographically and culturally diverse community of NSW.

Our commitment to Diversity

The NSW Police Force is a proud employer of a diverse range of people. We are committed to reflecting the diverse community we serve and creating an inclusive and respectful workplace for all employees. Differences are embraced, contributions are valued, and everyone has a sense of connection and belonging.

We welcome people with diverse skills, experiences, perspectives and backgrounds and encourage applications from Aboriginal or Torres Strait Islander peoples, and individuals who may identify as LGBTIQ, with disability, a culturally and linguistically diverse background, and people of all ages.



About the role

We have an opportunity for a Communications Officer to be part of our Radio Operations Group, Communications & Security Command. The Communications Officer primary role is responsible for tasking and coordinating activities if police vehicles responding to incidents. The role also processes urgent and non-urgent telephone calls providing timely information to operational police to enable appropriate action to be taken.

Essential requirements

  • Obtain and maintain the requisite security clearance for this role.
  • High level keyboard skills (minimum 35 wpm typing with 98% accuracy) and experience in Windows applications.
  • High level reading, comprehension and short-term memory.
  • Willingness to work rotational shifts 24/7.


For more information on this role (e.g. key accountabilities, key challenges and capabilities required for the role), click here to view the role description.

What we can offer you

At NSWPF our people have access to a range of benefits that help balance life at work and at home. Some of the benefits available when you join the NSWPF include:

  • competitive salary;
  • flexible work options;
  • opportunity to purchase leave;
  • annual leave loading;
  • corporate wellbeing programs including seminars and the Fitness Passport;
  • free annual influenza vaccination; and
  • salary packaging options via superannuation contributions or a novated vehicle lease.


How to Apply



Applications can only be submitted electronically via the I Work for NSW website.

To be considered for this role, attach a cover letter (2 pages maximum) and an up-to-date resume that clearly details your skills & experience as relevant to this role.

You must also address each of the following Target Questions (300 word limit per question) in the text boxes provided in the online application or attach as a separate document.

Target Question 1:

Provide a recent example of when you have had to manage multiple incidents occurring. What issues did you have to consider, and what was the result (300 word limit)

Target Question 2:

Provide a recent example of when you had to remain calm while in a high pressure situation. How did you manage What was the outcome (300 word limit)

Your application must stand on its own merits, and the completeness and relevance of your application will determine if you proceed through to the selection process.

Please do not attach copies of qualifications, certificates or documentation (other than what has been requested) - you can bring these if called for interview.

To be eligible to apply for this role, you must meet one of the following statuses:

  • an Australian Citizen;
  • a permanent resident of Australia; or
  • a New Zealand citizen.


All applicants who are short-listed from the application stage will be required to undergo a range of computer testing including typing speed (a minimum of 35 words per minutes), data entry, cognitive reasoning and reading comprehension.

Applicants who meet the required standard will then proceed to an assessment centre where short-term memory, multi-tasking, decision making, resilience and problem solving will be assessed. Only applicants who rank highest in this process will proceed to the interview stage.

Initial entry requires undertaking the Training Program. This is a seventeen week full-time course, which will be run at Tamworth Radio Centre, Tamworth, commencing July 2021. All trainees must successfully complete this Training Program and probation period to retain their appointment.

This role is classified as a shift worker in accordance with clause 3.58 of the Crown Employees (NSW Police Force Administrative Officer and Temporary Employees) Award 2009. Shift penalties are paid in accordance with clause 89.1 of the Award.

Prior to commencement, the successful candidate will be required to undergo a rigorous National Police (criminal history) Check and obtain and maintain a Security Clearance as determined by the NSW Police Force.

This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 12 months.

For more information on applying for roles with the NSW Police Force click here

APPLICATIONS CLOSE: SUNDAY 9 MAY 2021 at 11:59 pm

26/04/2021 $0 Tamworth & North West NSW 1 Call Centre & Customer Service
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