Customer Experience Officer

About us

At Hepburn Shire Council we promote a supportive, professional and motivating work environment for all our employees. We actively encourage staff to deliver positive outcomes for the organisation and community, through our ongoing commitment to deliver a range of services and programs that meet our community needs and expectations. Our purpose is to aspire for all Council staff and the community to refer to Hepburn Shire Council as Our Council.

About the role

 Provide a high level of customer service to the public, Council and its departments by:

  • Responding to and resolving counter and phone enquiries in a timely and accurate manner.
  • Screening and transferring of incoming calls within the organisation.
  • Ensuring the secure collection of monies from the public.
  • Maintaining an excellent knowledge of Council operations, dissemination of information, documents and forms of a general nature to the public.

Band 4 hourly rate of $36.21 (inclusive of 25% casual loading) plus 9.5% superannuation

What were looking for

  • Well developed customer service, time management and administration skills.
  • Prior experience in a busy customer service role.
  • Excellent presentation and a respectful, courteous manner.
  • Team player with a proactive can-do attitude
  • Be available to work at short notice during the hours of 8:30am to 5:15pm Monday to Friday.

How to apply

Click Apply now! and submit your resume along with a cover letter outlining how you meet the position criteria. Please include in your application a copy of your certificates (if relevant).

Further information and a copy of the Position Description is available through the employment section on Councils website.

Applications close 5pm Monday 10 May 2021.

26/04/2021 $0 Bendigo, Goldfields & Macedon Ranges 1 Call Centre & Customer Service
Apply for this job

Option 1: Use this option if you want to upload a new cover letter and a Resume file

Apply Now ! Send Your Resume