Practice and Aged Care Coordinator

Join a passionate and engaging team, Modern, central office in Richmond.

13SICK is the largest network of home visiting doctors in Australia, providing a vital service in the community to support GPs and ease pressure on Emergency Departments. Our Doctors work on weeknights, weekends and on public holidays treating patients with acute, episodic conditions at home, in aged care and elsewhere in the community.

To support the service we provide we are now seeking an engaging, methodical and process driven Practice and Aged Care Coordinator.

The Role

You will be the primary contact for our general practice and aged care partners. The role is responsible for maintaining and developing relationships with these partners at several levels, including day-to-day administration, resolution of feedback and complaint related issues, and general engagement and communication. This role will also be accountable for basic maintenance of the company intranet and company websites as directed.

Key Responsibilities

  • Act as the primary point of contact for general practice and aged care partners, responding to incoming e-mail, telephone and other communications 
  • Maintain our database of practice and aged care facilities including current practice and facility agreements
  • Register and on-board new practices and aged care facilities, including managing the provision collateral and stationary for patients and staff use
  • Work with the Feedback and Operations Teams to respond to issues identified by practices, aged care facilities, our doctor workforce and other staff
  • Prospect for new subscribing clinics and aged care facilities from new locations identified via feedback from the Patient Care Centre, the Reception Team and through desktop research
  • Basic maintenance of company websites and intranet 

Skills and competencies

  • Strategic relationship management and Business Development skills
  • Business acumen and ability to think strategically
  • Client focused and results driven
  • Ability to multi-task, adhere to deadlines and timeframes, follow through and accept responsibility
  • Good attention to detail using appropriate checking processes to ensure accuracy
  • Competent knowledge and skills in the use of Microsoft Office products
  • Excellent organisation and time management skills
  • Excellent written and verbal communication skills
  • Strong interpersonal relationships
  • The ability to work in a team environment or autonomously, when required.
  • Experience in relationship and/or complaint management desirable
  • Good written communication skills desirable, e.g. in drafting written correspondence such as newsletters and publications

What do we offer you

You will be joining a passionate organisation providing an important service to the community. 

Apply now with your CV and cover letter and find out what a career at National Home Doctor can offer you!


26/04/2021 $0 CBD & Inner Suburbs 1 Administration & Office Support
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