Join a passionate and engaging team, Modern, central office in Richmond.
13SICK is the largest network of home visiting doctors in Australia, providing a vital service in the community to support GPs and ease pressure on Emergency Departments. Our Doctors work on weeknights, weekends and on public holidays treating patients with acute, episodic conditions at home, in aged care and elsewhere in the community.
To support the service we provide we are now seeking an engaging, methodical and process driven Practice and Aged Care Coordinator.
You will bethe primary contact for our general practice and aged care partners. The role is responsible for maintaining and developing relationships with these partners at several levels, including day-to-day administration, resolution of feedback and complaint related issues, and general engagement and communication. This role will also be accountable for basic maintenance of the company intranet and company websites as directed.
Act as the primary point of contact for general practice and aged care partners, responding to incoming e-mail, telephone and other communications
Maintain our database of practice and aged care facilities including current practice and facility agreements
Register and on-board new practices and aged care facilities, including managing the provision collateral and stationary for patients and staff use
Work with the Feedback and Operations Teams to respond to issues identified by practices, aged care facilities, our doctor workforce and other staff
Prospect for new subscribing clinics and aged care facilities from new locations identified via feedback from the Patient Care Centre, the Reception Team and through desktop research
Basic maintenance of company websites and intranet
Skills and competencies
Strategic relationship management and Business Development skills
Business acumen and ability to think strategically
Client focused and results driven
Ability to multi-task, adhere to deadlines and timeframes, follow through and accept responsibility
Good attention to detail using appropriate checking processes to ensure accuracy
Competent knowledge and skills in the use of Microsoft Office products
Excellent organisation and time management skills
Excellent written and verbal communication skills
Strong interpersonal relationships
The ability to work in a team environment or autonomously, when required.
Experience in relationship and/or complaint management desirable
Good written communication skills desirable, e.g. in drafting written correspondence such as newsletters and publications
What do we offer you
You will be joining a passionate organisation providing an important service to the community.
Apply now with your CV and cover letter and find out what a career at National Home Doctor can offer you!
26/04/2021$0CBD & Inner Suburbs1 Administration & Office Support
Apply for this job
Option 1: Use this option if you want to upload a new cover letter and a Resume file