Business Support Officer

Located in Hurstville, Permanent part time opportunity 2 days per week, Supportive team and great career progression opportunities.Be Recruitment are seeking a permanent part-time Business Support Officer in Hurstville. You will be required to liaise with tenants and applications to provide assistance, where appropriate, taking phone calls and assisting customers face to face to face at reception. You will support the Customer Care Hub team in answering and resolving calls in the instance there is a high volume of calls or if the Customer Care Hub team are under-resourced.

Based in Hurstville, reporting to the Team Leader you will provide efficient and effective customer support and back-office administrative and business-related support across all areas within the Customers and Communities team.
 
As the Business Support Officer for the Customer Care Hub you will be responsible for providing administration and business-related support which may include:

  • Data entry & minute taking
  • Preparing leases and lease packs
  • Preparing of letters for appointments
  • Archiving & Filing
  • Bulk mail outs
  • Assisting with scheduling of appointments and other relevant administrative tasks

Required Experience:

  • Proven track record working in a challenging customer service environment
  • Experience in planning and prioritising a busy workload
  • Experience in supporting the delivery of services to meet and exceed operational benchmarks
  • Experience supporting vulnerable people from a range of backgrounds
  • Proven ability to show kindness, empathy and support in a busy work environment
  • An ability to deal professionally with challenging behaviours

Desirable experience:

  • Understanding of social and community housing sector
  • Understanding of NSW Housing Pathways policies
  • Understanding of NSW Residential Tenancies Act
  • Experience working with individuals from diverse backgrounds and cultures

In return for your hard work, we offer:

  • A collaborative team environment
  • Modern and customer-focused systems and databases
  • Opportunity for career development
  • NfP salary packaging benefits
  • The opportunity to make a valuable contribution to local communities

 Due to the high volume of applications, we receive only those shortlisted will be contacted. Thank you for your understanding in this matter.

26/04/2021 $0 Southern Suburbs & Sutherland Shire 1 Administration & Office Support
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