Client Relationship Manager

Allara Learning, an industry leading national education and training provider that delivers a variety of tailored training solutions to businesses and individuals across Australia, is currently seeking an energetic team member to join our fast-growing training organisation as a Client Relationship Manager.

As a Client Relationship Manager, you will be responsible for becoming a brand champion and representing Allara Learning to the highest calibre when dealing with our highly regarded clients.

Located in Sydney CBD this great opportunity is now available for the right candidate.

If you are a focused individual that thrives in a fast-paced environment and believe you have what it takes to juggle administrative duties and work in the field client facing, then this is the role for you!

Your responsibilities and duties will include:

  • Monthly client support services (staff lists, student progress, incentive claims etc)
  • Coordinate the student signups in consultation with AASN for all traineeships/apprenticeships 
  • Conduct the enrolment, student induction and pre-training 
  • Provide accurate pre-course information
  • Student progress monitoring and reporting including:
    • Unit / course progress
    • Attendance
    • Cancellations / Completions
  • Manage and updated client details in the RTO databases 
  • Identify student support needs, create and monitor student support plans for students identified with LLN needs
  • Provide student support and mentoring services
  • Report weekly on enrolment projections and actuals
  • Rectify pending traineeships/apprenticeships approvals
  • Client Invoicing 

To be a successful candidate for this position you will be able to demonstrate:

  • A fantastic customer service focus
  • Have excellent verbal and written communication skills
  • Organisation and Time management skills with the ability to prioritise schedules & calendars
  • High level of proficiency in Microsoft Office suite of products including Excel
  • Ability to work independently as well as part of a team
  • Strong attention to detail
  • Hold a current driver's license and own your own car

Preferred Criteria:
(Would be highly regarded but not essential)

  • Knowledge of the VET sector
  • Previous Business Development or Client Relationship Management experience
  • Previous administration experience in a training environment
  • Previous experience working with Learning Management Systems (LMS)
  • Knowledge of Training Packages
  •  

Does this sound like you We'd love to hear from you!

 

When applying ensure you provide a cover letter along with your resume.

NB: Only successful applicants will be contacted.

26/04/2021 $0 CBD, Inner West & Eastern Suburbs 1 Sales
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